Customer Support Service
Resume:
Melanie Parker
******************@*****.***
Advance, NC 27006
FEED HAUL DRIVER
Smithfield Foods Tar Heel, NC JUL 2022 - CURRENT APPLE SUPPORT SENIOR ADVISOR
Kelly Services Advance, NC JUN 2018 - NOV 2021
Hardworking employee enthusiastic
about learning the field inside and out.
Pursues opportunities to learn new skills
and contribute to group success. Offers
strong administrative, relationship-
building and problem-solving abilities.
JUL 2022
CDL Certification
CDL Miller Motte
College Fayetteville, NC
JUL 2013
Associates in Applied Science
Culinary Arts Robeson
Community College Lumberton,
NC
EDUCATION
SKILLS
• Sales (10+ years)
• Customer Support (10+ years)
• Commercial driving (3 years)
• Time management
• Clean driving record
• TYPING (5 years)
• Inventory Control (10+ years)
• Customer Service (10+ years)
WORK HISTORY
• Current Class A CDL.
• 3 year of commercial driving experience
Excellent driving record. Acquired every safety bonus given during my previous employment
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• Ability to obtain a DOT medical card upon hire.
Have knowledge of how to hook up trailer to tractor, this includes backing under the trailer, raising landing gear and hooking up airlines.
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Have knowledge of rolling up and down landing gear that can require use of two hands and upper torso when on ground and one when gear clears the ground.
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• No restrictions on CDL can operate a manual transmission tractor Achieved safe driving records by consistently following traffic rules and regulations.
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• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule.
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Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
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Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
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Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
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Maintained clean and organized vehicle, enhancing professional image of company.
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Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
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• Handled multiple different inbound and internal calls a day Escalated issues to engineering and thoroughly investigated issues which affected millions of devices
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Exercised ability to thoroughly document and detail interactions and details which led to problem resolution
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CAKE DECORATOR
Food Lion Winston-Salem, NC JUN 2017 - JAN 2018
SALES AND SERVICE REPRESENTATIVE II
First Citizens Bank Franklin, NC NOV 2015 - MAY 2017 Clean and Valid North Carolina Driver
License/CDL License (3 years)
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• Critical thought and analysis
• Provided exemplary customer support to a number of issues Customer satisfaction survey and issue resolution consistently above 90%
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Increased team efficiency with regular training sessions and performance reviews, leading to higher productivity levels.
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Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
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Evaluated customer needs and feedback to drive product and service improvements.
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Optimized customer experience by delivering superior services and effectively troubleshooting issues.
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• Worked in a high pace environment demanding perfection Responsible for ensuring high quality delivery of baked goods for 2-3 customers per hour
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• Ensured food safety quality procedures met
• Maintained a high level of customer satisfaction
• Designed specialty cakes for weddings, birthdays, and graduations. Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
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Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
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Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
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Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
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Verified accuracy of orders while meeting strict deadlines on producing completed products.
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Packaged and priced each product according to company pricing procedures.
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• Managed material inventory and ordered new materials when needed. Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
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Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
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Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
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Precisely arranged display cases throughout workday to highlight finished products.
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Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
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TELLER
Wells Fargo Cashiers, NC AUG 2014 - NOV 2015
Adhered to security procedures for opening, closing, and the daily operations of the bank.
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• Maintained and processed the ATM daily.
Maintained high levels of customer service and satisfaction while performing expected duties.
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• Emergency Manual Officer for my branch.
• Worked with a wide range of clients including V.I.P.'s.
• Processed deposits, loan payments, and credit card payments.
• Maintained and consistently protected sensitive customer information.
• Maintained and balanced cash vault daily.
Performed day to day office task including data entry, client management, paper filing, and organization.
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Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
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Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
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Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Monitored cash drawer in checkout station and maintained adequate cash supply.
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Met sales goals within 2 months of being hired, won Stars Quarterly Champions Award for doing so.
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Adhered to security procedures for opening, closing, and the daily operations of the bank.
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Performed day to day office task including data entry, client management, paper filing, and organization.
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• Consistently scored high on customer satisfaction surveys. Maintained high levels of customer service and satisfaction while performing expected duties.
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• Processed deposits, loan payments, and credit card payments.
• Worked with a wide range of clients including V.I.P.'s.
• Maintained and consistently protected sensitive customer information. Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
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Disbursed cash and checks accurately while maintaining security of cash drawers.
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• Processed customer transactions promptly, minimizing wait times. Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
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Assisted customers with account inquiries, resolving issues promptly and professionally.
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TELLER
PNC Bank Lumberton, NC MAY 2014 - JUN 2014
BARISTA
Star Bucks Lumberton, NC AUG 2013 - MAY 2014
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
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Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
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Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
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Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
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Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
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Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
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Maintained high levels of customer service and satisfaction while performing expected duties.
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• Processed deposits, loan payments, and credit card payments. Adhered to security procedures for opening, closing, and the daily operations of the bank.
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• Maintained and consistently protected sensitive customer information. Performed day to day office task including data entry, client management, paper filing, and organization.
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Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
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Disbursed cash and checks accurately while maintaining security of cash drawers.
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• Processed customer transactions promptly, minimizing wait times. Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
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Assisted customers with account inquiries, resolving issues promptly and professionally.
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Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
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Improved customer satisfaction by providing efficient and accurate transaction processing.
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Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
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Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
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Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
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Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
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CAKE DECORATOR
Wal-Mart Supercenter Lumberton, NC JUL 2010 - AUG 2013 Maintained high level of customer service through accurate orders and transactions.
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• Trained and developed new partners
• Participated in local product development
Maintained a clean and organized workspace for optimal productivity and safety.
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Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
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Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
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Contributed to a positive team environment through effective communication and collaboration with colleagues.
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• Cleaned counters, machines, utensils, and seating areas daily. Managed time effectively to balance both front-of-house tasks and back- of-house responsibilities during busy periods.
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• Controlled line and crowd with quick, efficient service. Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
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Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
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Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
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Assisted in inventory management to maintain adequate stock levels and reduce wastage.
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Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
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Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
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Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
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• Assisted customers in taking and completing orders. Managed inventory and projections to ensure proper stock was available
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• Ensured all good safety, sanitation, and procedures were followed. Trained new cake decorators on how to perform duties, take orders, and in some cases to decorate.
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• Set up floor displays for holidays and special events.
• Designed specialty cakes for weddings, birthdays, and graduations. Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
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Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
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Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
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SHIFT MANAGER
Aldi Inc Lumberton, NC JAN 2002 - AUG 2010
Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
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Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
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Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
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Verified accuracy of orders while meeting strict deadlines on producing completed products.
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Packaged and priced each product according to company pricing procedures.
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• Managed material inventory and ordered new materials when needed. Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
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Precisely arranged display cases throughout workday to highlight finished products.
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Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
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• Maintained exceptional customer service and satisfaction daily.
• Responsible for completing, receiving, and stocking multi truck orders.
• As shift lead maintained high level of teamwork and team success. Responsible for handling regular day to day cash operations including balancing drawers and safe.
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Maintained high level of accuracy on inventory and store balance sheets.
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Responsible for ensuring accurate inventory counts several times yearly.
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• Responsible for scheduling and on boarding of new employees.
• Maintained high level of flexibility while working at multiple locations. Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
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Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
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Promoted a positive work environment through open communication and constructive feedback.
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Kept employees operating productively and working on task to meet business and customer needs.
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Supervised employees and oversaw quality compliance with company standards for food and services.
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Worked closely with team members to schedule breaks and shifts to meet state regulations.
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• Excelled in every store position and regularly backed up front-line staff. Exercised composure under pressure and in escalated customer service scenarios.
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Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
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Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
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• Tracked receipts, employee hours, and inventory movements. Adhered to company standards and compliance requirements for operations and cleanliness of areas.
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Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
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CERTIFICATIONS AND LICENSES
• Class A CDL
• No restrictions
Contact this candidate