It Operations Security

Meet Patel

Experience

Software & Tools

• Splunk for Enterprise

• Cisco Firepower Management Center (FMC)

• Cisco Meraki

• Del EMC Avamar/NetWorker

• VMware

• Taegis XDR

• ManageEngine OpManager

• Microsoft SCOM (System Center Operations

Manager)

• Microsoft Intune

• SentinelOne

• Office 365

IT-OPERATIONS ANALYST 12/2024 - 4/2025

J.D. Irving, Limited - Saint John, New Brunswick

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• Monitored enterprise infrastructure health using tools such as ManageEngine OpManager, SCOM, and Cisco Meraki.

• Actively identified and addressed cybersecurity threats using platforms like Splunk and ServiceNow to protect systems and data.

• Investigated and resolved system and security incidents, minimizing impact through prompt response and analysis.

• Colaborated with cross-functional teams to efficiently resolve priority issues and restore normal operations.

• Maintained clear communication with stakeholders by providing real-time status updates during incidents.

• Performed routine maintenance and system updates using tools such as SCCM, VMware, and Del EMC Avamar/Networker to ensure infrastructure stability.

• Improved internal processes and documentation to enhance service quality and consistency.

• Provided end-user support outside standard business hours, including remote assistance via Microsoft Office applications and Intune.

• Hands-on experience with a range of technologies, including Unix-based systems, Intune, and enterprise IT service platforms.

• Infrastructure Monitoring & Incident Response

• System Instalation & Configuration

• VoIP & Cloud-Based Telephony Systems

• Network Troubleshooting & Support

• IT Security Principles

• System Maintenance & Updates

• Ticketing Systems & Documentation

• End-User Support & Remote Assistance

• Shift-Based IT Operations (24/7 Environment)

• Knowledge of Cybersecurity Threats & Mitigation

• Project Scope Review & Technical Implementation

• Windows OS & Enterprise Tools

Skils

Saint John, New Brunswick E2J 2J4 506-***-**** ************@******.*** Summary

Cybersecurity student with hands-on experience as an IT Operations Analyst in a 24/7 enterprise environment. Skiled in infrastructure monitoring, incident response, and system maintenance using industry-standard tools. Strong understanding of networking, IT security principles, and troubleshooting methodologies. Proven ability to work colaboratively across teams and communicate effectively with stakeholders. Passionate about building secure, resilient systems and continuously improving operational processes.

Meet Patel

IMPLEMENTATION SPECIALIST 10/2021 - 11/2024

Innovatia Inc. - Saint John, New Brunswick

OUTBOUND ROGERS AGENT [PART-TIME] 11/2023 - 11/2024 IO Solutions contact center Inc - Montreal,QC [ Remote ] Page 2 of 2

• Managed configuration, instalation, and troubleshooting of applications and software for clients.

• Identified technical issues and recommended solutions to enable timely project adjustments.

• Ensured every client received high-level support, assistance, and professionalism in line with company standards.

• Reviewed project scope prior to instalation to align with customer expectations and requirements.

• Explained technical issues to clients using clear, easy-to-understand language.

• Built strong relationships with the sales team to support and implement corrective actions.

• Assisted users via live chat, web conferences, and phone to resolve software and system access issues.

Education and Training

New Brunswick Community Colege - Moncton, NB Advanced Diploma Information Technology - Network Support, 06/2021 New Brunswick Community Colege - Saint John, NB Post Graduation Information Technology - Cybersecurity, 05/2020

Gujarat Technological University - Gujarat,INDIA Bachelor of Science Computer Engineering, 05/2017

• Colaborated with cross-functional teams to identify customer pain points and develop targeted training modules, resulting in a 10% reduction in cal escalations and a 5 % boost in customer retention.

• Delivered accurate product and service information to customers, supporting new account activations and maintaining detailed records of interactions and resolutions in CRM software.

Contact this candidate