Room Attendant Customer Service
Resume:
ERICK NYAMBATI
NYAMBANE
Housekeeping
supervisor
Contact
Address
KISII,KENYA 881-40200
Phone
**************@*****.***
Skills
Highly refined
attention to detail and
cleanliness
Adept at meeting and
responding to client
expectations
Proficient in various
management
approaches
Excellent spoken and
written
communication skills
Competency in
Microsoft, property
management system
(PMA),opera and
Fidelio
Able to motivate team
and maintain high
standards by following
BICS-British institute
of cleaning science
ant the company’s
SOPs
Hardworking and dependable housekeeping supervisor with excellent leadership skills and the ability to effectively communicate with associates corporate management and clients. I have a client-focused approach and observe principles of a good customer service delivery. Worked with senior management to develop new practices as necessary and continually strategize improvement on cleaning practices. Quality is never a concern in regards to my work
WORK HISTORY
Current-
2023-05: FLOOR SUPERVISOR
SAROVA WHITE SANDS BEACH
HOTEL
DUTIES AND RESPONSIBILITIES
Responsible for smooth operation of
the floor assigned.
Responsible for the performance of the
floor room attendant.
Organizing and facilitating room cleaning
processes.
Daily allocation of work duties to team
members.
Checking the occupied and dispatcher
rooms giving specula attention to guest
needs
Aware of all room categories and
amenities.
Carry out lost and found procedures.
Assist housekeeping manger with the
training requirements.
2022-03-
2022-01: HOUSEKEEPING SUPERVISOR
ACCOR
THE LIVING ADVENTURE-
QATAR GLOBAL SPORT EVENT
2022
DUTIES AND RESPONSIBILITIES
Responsible for supervising the
daily of housekeeping staff and
ensuring that the guest rooms are
always kept clean
Holding briefings with housekeeping
staff To brief on line on their job
functions
Listening to, understanding and
clarifying guest concerns
Inspecting the cleaned and serviced
guest Public areas
Managing handovers in a
professional manner
Carrying out any responsible guest request
Respond efficiently and effectively
to all Housekeeping related incidents
Demonstrate practical skills and
customer related skills, organize,
delegate effectively
2015-10-
2017-10: CLEANING SUPERVISOR
United cleaning company-Qatar
DUTIES AND RESPONSIBILITIES
To lead and supervise a team of cleaners
ensuring they perform their duties
effectively and meet the established
standards.
Planning and organizing cleaning
schedules, assign tasks to the team
members and monitor the progress .
Training and onboard new team members
Providing guidance and support to ensure a
smooth integration into the team.
Conducting regular inspections and regular
Checks to maintain cleanliness and
adherence to cleaning standards.
To manage inventory and suppliers
ensuring the availability of cleaning
materials and equipment’s.
Maintain effective communication with
Clients to address any conscience
or special cleaning requirements.
Implements and enforce safety protocols
to ensure a safe working environment.
To address performance issuers and
Provide coaching or corrective action
when necessary.
Stay updated with industry trend and best
practices in cleaning techniques and
equipment.
ROOM ATTENDANT
2011-11-
2013-01: SAROVA TAITA HILLS &SALTLICK
GAME LODGES
Duties and responsibilities
Addressing guest needs and concerns in
a pleasant and a professional manner.
Repeatedly assigned as a personal
attendant for multiple VIPs and repeat
Guests throughout their stay at the
Property.
Contributing and assisting in
implementing a new training process
and policies.
Charged with inspecting and keeping
VIPs, mockup units and suites in a
well-kept and immaculate presentation.
Responsible for overall cleanliness and
sanitation of the residents rooms,
bathrooms and common areas including
Scrubbing, mopping, vacuuming
Polishing, dusting windows using
Germicides.
Preforming cleaning of assigned guest
units and maintaining housekeeping
trolls and storage rooms
Utilizing cleaning suppliers and all
equipment’s to provide a safe and a
sanitary environment to guest s and
staff.
ROOM ATTENDANT
2007-02-
2010-04: Hemingway’s Resort
Duties and responsibilities
Cleaning rooms to company,
standards using various
equipment’s, cleaning supplies
and tools.
Stock guest rooms with supplies
as needed.
Provided turndown services to the
Guests.
Conducted housekeeping
Supervisor or immediate head
of department as when a guest
reported a related problem.
Arranging as for the provision of extra
room furniture, linen and other special
amenities needed.
Mini-bar control.
Performed other duties as assigned.
EDUCATION
2010-04: KENYA PROFFESSIONAL SAFARI GUIDE
ASSOCIATION
Attained a bronze budge
2003-01-
2005-01: TSAVO PART HOTEL INSTITUTE
Diploma in tour guide and administration course
1999-01-
2002-01: St Mary’s Ekerubo Secondary School
Kenya Certificate of Secondary Education
REFERENCES
Allen Mwadau Ndighila
Executive Housekeeper
Sarova White Sands Beach Hotel
Email: *******@*****.***
Tel: +254*********
Henry Toledo
Assistant Housekeeping Manager, Accor Hospitality-The Living Adventure-Qatar Global Sport Event 2022
Email: ************@*******.***
Tel: +974********
Cleophas Kanjejo
Laundry Manager, Hyatt Regency Dubai
Email: ********.*******@*****.***
Tel: +971*********
Contact this candidate