Phlebotomist Patient Care Customer Service

Kimberly Guerra

*************@*****.*** 267-***-****

Philadelphia, PA 19111

Professional Summary

Highly skilled and licensed/certified phlebotomist with a proven track record at Health Care, achieving a 98% success rate in venipuncture. Skilled in specimen handling and patient care, I excel in high-pressure situations, ensuring a positive experience while maintaining meticulous attention to every detail. Dedicated to enhancing patient satisfaction through effective communication and professionalism.

Skills

•Venipuncture Technique •Blood collection Techniques

•Specimen Handling •Health and Safety

•Patient Care •Proper labeling

•Customer Service •Organizational Skills

•Attention to Detail •Licensed Phlebotomist Technician

•Order of Draw

Work History

Phlebotomist Health Fair – Los Angeles, CA 11/2024 – 02/2025

•Enhanced patient experience through compassionate care and communication during blood draw procedures.

•Labeled, transfer tubes and followed exact directions for handling and storing specimens for transport.

•I maintain a 98% first attempt on every venipuncture method.

•Centrifuge blood samples as outlined in clinical protocols.

•Completed proper sanitation and cleaning of equipment and work areas between patients.

•Skilled of performing all types of methods of venipuncture such as capillary puncture, butterfly and vacutainer method.

Customer Service Representative Xiomara’s Cleaning Service – Warrington, PA 01/2022 – 08/2023

• Managed high- stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts .

•Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

•Handled escalated calls effectively, finding satisfactory resolutions for both customers and company alike.

•Responded to costumer requests for products, services, and company information Education

PA Leadership Charter School – 1332 Enterprise Dr. West Chester 06/2023 High school Diploma

Phlebotomy Training Specialist- Los Angeles, CA 10/2024 Certificate of Completion Phlebotomy Technician 1

Certifications

•License/certificated Phlebotomy Technician 1 By CDPH

•National Healthcare Association

Languages

Spanish- Full Professional

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