Customer Service Representative

Starla Tyson

Oklahoma City, Oklahoma, United States

***********@*****.*** 405-***-****

Skills

Private Aviation • Customer Satisfaction • Analytical Skills • Administration • Flight Dispatch • Flight Planning - Microsoft Office • Management • Flight Support - Customer Liaison Summary

20+ years in the Aviation Industry. Looking forward to sharing my expertise, growth and expansion in this field!

Director of Flight Support (Remote)

Volato, Inc.

March 2023 – August 2024

Responsible Duties:

Worked directly with Charter Sales Team to follow up on all passenger details for flights. Communicated with brokers and retail customers via email and phone for any updates or flight rescheduling/changes made to booked flights, including weather briefings, passenger manifest, flight following, day of travel updates and/or changes due to a revised schedule. Maintained aircraft COI’s and additional insured requests upon origin and annual renewal. Trained new hires on our everyday operations in the support role. Was responsible for the flight support team’s work schedule.

I am experienced on the following software applications and web-based programs: Mission Control, OmniChannel, Schedaero, Avinode, Jet Insight, Bart (Seagil), Bart Co-Pilot (hosted and web based), Tuvoli, Flightaware, FlightPlan, FlightBridge, Foreflight, Wyvern, Argus, Charterhub, Charterpad, FlyEasy, HSIN, TFR NOTAMS, Dropbox, Microsoft Teams, Sharepoint, iCloud, Zoom, Skype, Gmail, Outlook, Microsoft Word, Microsoft Excel, Adobe and Google Docs, GoEmerchant, Vonage, eApis, (MCL) CBP.gov, FAA.gov, CANPASS, JetfuelX, Avfuel, Worldfuel, EVO, UVAir, Everest, and multiple other fuel vendors. Familiar with Federal Aviation Regulations (FAR) and standards. Assistant Charter Manager (Remote)

Private Jets, Inc.

Jul 2018 – Nov 2021

Responsible Duties:

Flight Dispatch, Coordinated and arranged flights for customers and crew including hotel, ground transportation and catering, etc. for Part 135 and Part 91. Send/review quotes and negotiate pricing via phone and email. Created invoices for AP. Updated and ran daily TSA reports. Maintained current MCL. Filed inbound/outbound Customs documents required for travel outside of the US. Built relations with International Ops Teams (handlers when needed). Maintained aircraft insurance and decals. Oversee training for new Charter team members. Trained coordinators on International Flights. Set up all pilot devices and accounts. Administrative Technician/IT City

of Oklahoma City

Jul 2015 - Jul 2018

Responsible Duties:

Answer, evaluate, and prioritize incoming phone and email requests from users experiencing problems with hardware, software and networking.

Assist users via phone, remote desktop, walk-in, or email, troubleshoot applications, hardware or software device issues using configuration, updates, or running repairs. Generate, resolve and close service requests and incident requests for customer assistance using Service Manager, assigning requests to appropriate teams in IT. Responsible for processing the AD notification discrepancies daily. Generate service request tickets for all cell phone billing for city employees. Update and maintain spreadsheet for city employed cell phone bills in Sharepoint. Provide follow-up status by communicating with customers to keep them informed of resolved issues. Monitor system and network performance on all training laptops. Assist end users with passwords for network/domain accounts using Active Directory including Sire, Peoplesoft, Kronos, Sophos M5 Fleet and other IT supported applications. Charter Coordinator

Private Jets, Inc.

May 2007 – Oct 2008 & June 2009 – Dec 2013

Responsible Duties:

Communicated daily with customers/clients regarding flights for the purpose of quoting trips and obtaining trip details, such as destination/routing, passenger names and weights, catering requests, overnight accommodations and ground transportation.

Daily contact with flight crew and Director of Operations for scheduling purposes and potential/confirmed trips as well as pilot availability.

Arranged client and crew hotel reservations, ground transportation, catering orders and any other customer requests.

Checked fuel pricing and availability for contract or discount fuel and requested fuel releases at each FBO. Controlled and dispatched all aircraft in our fleet. Maintained duty manifest (proposed/actual) flight logs per FAA standards. Maintained spreadsheet with aircraft hours/cycles for Director of maintenance. Computer Specialist

Federal Aviation Administration

Oct 1998 – August 2006

Responsible Duties:

Provided technical support and guidance utilizing a web-based internet application. Travelled 3-5 times per year to lecture and teach at AME conferences throughout the US. Performed configuration management as well as maintenance of systems. Provided assistance with administrating operational hardware and software. Assisted in network security and maintained passwords for end users. Responsible for addressing data integrity issues and interpreting policy directives. Registered Time/Attendance for our department. Data Entry/Editor

Deluxe Check Printers

Oct 1989 – Sept 1998

Education

Oklahoma City Community College

Associate's degree, Computer Science

1986 - 1990

Contact this candidate