Customer Service Help Desk

Dwjuan Cupe

Galloway OH ***** • 614-***-**** • ***.*****.**@*****.***

Profile

Self-motivated communicator with a history of providing exceptional Customer Service, compassion, and tact. Able to work in high pressure environments within timelines. Effective team player with good communication and active listening skills.

EXPERIENCE

Owner - Electrician

Columbus & Proud Electrical Services, Columbus, OH 03/2019 – to present

Provide outstanding customer service for clients

Troubleshoot electrical (120/240 amp) issues, and complete rewiring upgrades of residential properties of 240 amps.

Complete panel upgrades, resolve issues of areas not having power, or run new circuits while following NEC code.

Provide bids, create invoices, as well as perform all electrical duties while following NEC code to ensure the client is completely satisfied.

Lead Electrician & previous Apprenticeship Trainee

WESS Electrical Services, Columbus, OH 03/2007 – to 03/2019

Responsible for troubleshooting and resolving 120/240 amp electrical issues, complete wiring upgrades, and panel installations while following NEC code.

Communicated the scope of work with clients and kept them informed of updates or changes to projects.

Promoted to lead electrician after 2-year apprenticeship.

Help Desk Lead

Limited Brands, Columbus, OH 1993-2005

Provided software and hardware support to internal and external customers via phone calls and remote desktop software.

Learned and utilized various software programs and PC hardware as needed.

Assisted end-users with technical software issues related to Warehouse Management, Data Warehouse, AS/400, and Microsoft products.

Tracked all customer interactions using call tracking software and maintained records in a database.

Trained and supervised first-tier Help Desk support staff.

EDUCATION

The Ohio State University – Newark

Columbus State Community State College

Completed two years of coursework towards general education requirements.

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