Revenue Cloud Professional

Christopher Lewis Job

***********.*.***@*****.*** +1-303-***-****

linkedin.com/in/cpq-christopher-job

Experience

Senior Salesforce CPQ Business Analyst

Insightsoftware, LLC. / (remote) May 2024 to February 2025

● Uncovered $15M ARR gap from order items related with product records subscription pricing fields misconfigured

● Automated $1M+ concession/credit approval requests, replacing Excel with inbound email service in Salesforce and visualforce email templates to customer success backlog of escalated accounting and PSOps cases

● Managed Salesforce users, profiles, roles, permissions, and security settings for customer success, sales, and operations BUs

● Resolved escalated cases accounting, customer success, and order management cases through technical support Revenue Excellence, Customer Lifecycle, Associate

Spaulding Ridge, LLC. / (remote) November 2023 to March 2024

● Replaced inefficient approval processes for top revenue generating SKUs with a reliable data flow that enabled product managers to easily add, replace, or retire new product lines using .csv templates and dataloader

● Developed quote line KPIs for product and RevOps; enabled NetSuite Boomi callbacks through optimized design

● Accelerated new business and renewal revenue cycles by integrating email cadences on lead and contact objects and developing opportunity, quote, order, and contract flows Senior Salesforce Application Support Analyst

Spinnaker Support, LLC. / (Greenwood Village, Colorado) June 2020 to August 2023

● Advised on product bundling, discounting rules, pricing strategies, and approval processes to connect business objectives to CPQ system capabilities

● Analyzed large sets of product and pricing data for global SaaS B2B operating in 180+ countries

● Enabled $1B+ acquisition for a global leader in manufacturing mission critical components for air defense and space; transformed legacy MS Dynamics CRM and product data into Sales Cloud

● Migrated $10M monthly transaction records into Salesforce, implemented an ISV payment gateway solution, and customized LWCs for sales to process payments, automate recurring payments, and automate collections in Salesforce

● Created order and invoice flows to update customer account status whenever payments where past due; created Lighting Pages on account and contact objects to hide the new opportunity button for overdue balances Quote-to-Cash Consultant

Globant (formerly Statêra, Inc.) / (Greenwood Village, Colorado) January 2018 to April 2020

● Generated over $2M in revenue from releases helping customer success convert perpetual licenses to subscriptions

● Managed a global team of 4 QA analysts to design, coordinate, and execute a comprehensive testing plan (for SIT, data migration, regression, and UAT) in TestRail for a new Conga CPQ and CLM implementation during an org merger for the global leader pharmaceutical research services

● Enabled field agents at a Fortune 500 Food Processing Company to quote distributors on their phones, using Salesforce Platform licenses, a new Lightning App, LWCs, Conga Composer, and X-Author Excel CPQ Product Analyst

Ntirety (formerly Hosting.com, Inc.) / (Denver, Colorado) April 2016 to September 2017

● Reduced quote turnaround time by 40% and improved configuration and price discrepancies by 30% leading new CPQ implementation

● Mapped 3k+ Zuora subscriptions to less than 1K new Salesforce SKUs; worked with developer, finance, accounting, and product stakeholders to execute SIT, UAT, and post go-live test cycles

● Drove CPQ adoption through training, documentation, and best practices, improving user sentiment and sales efficiency

● Developed SQL queries for troubleshooting bugs in production and troubleshooting price discrepancies with finance and operations

Pricing & Analytics and Vendor Operations Lead

FoodServiceWarehouse.com, Inc. (Centennial, Colorado) December 2014 to April 2016

● Analyzed large sets of data from Google Analytics, Oracle, and pricing manager multi-times a day for brands contributing to $100M+ in revenue across over million SKUs

● Executed cross-functional, omni-channel pricing strategies that increased revenue and margin by 5% and 3%, respectively for foodservice equipment and supplies (e-commerce, buying groups, national accounts, and government)

● Resolved 20% purchase order price discrepancies by instituted cross-functional weekly meetings with merchandising Certifications

2022 Salesforce Service Cloud Consultant

2021 Salesforce Experience Cloud Consultant

2020 Salesforce App Builder

2019 Salesforce CPQ Specialist, Salesforce Advanced Administrator 2018 Salesforce Sales Cloud Consultant, Conga CPQ 201 2017 Salesforce Administrator

2016 AWS Total Cost Optimization and Cloud Economics, AWS Business Associate, 2016 Pragmatic Marketing Foundation

Education Bachelor’s Economics Miami University (Oxford, Ohio)

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