Administrative Assistant, Customer Service, Health Care, Medical Data

Patricia Duvall

+1-586-***-**** ***********@*****.*** Clinton Township, USA 48036

SUMMARY

Personable, friendly and solution-oriented professional with several years of experience in service and support. Gifted at working with all types of customers while showing compassion and empathy. Looking for a new role where hard work and dedication will be highly valued. SKILLS

MS office

QuickBooks

ICD-10 coding

Problem-solving aptitude

Professional phone voice

Remote office

Compassionate, empathetic

Work prioritization, organization

Written, oral communication

Complaint resolution

EXPERIENCE

Tax Professional, Liberty Tax, January 2025-April 2025 Chesterfield And Utica, MI

Maintained strict confidentiality of client information in accordance with privacy laws and regulations.

Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.

Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.

Private Caregiver, Self Employed, July 2021-October 2024 Clinton Township, MI

Provided emotional support and comfort to patient and family during difficult times. Provided mental stimulation through games, puzzles and other activities designed for cognitive development.

Observed patient for changes in physical, emotional, mental or behavioral condition. Employment Services Facilitator, MI Works, October 2018-July 2021 Mount Clemens, MI

Successfully worked with a diversified population. Handled extremely high volume of inbound/outbound calls daily. Gained experience working remotely utilizing chat, zoom and office teams. Handled stressful calls and de-escalated situations while remaining calm and professional. Enhanced customer satisfaction ratings by resolving account issues efficiently. Managed multiple projects simultaneously while maintaining quality standards. Medical Data Entry Specialist, Shelbydale Medical Clinic, August 2014-February 2018 Shelby Twp, MI

Chart analyses to ensure accurate coding of diagnoses and procedures utilizing ICD-10. Verified medical records for accuracy and completeness of data entry. Entered patient demographics, insurance information, medical codes and other relevant data into computerized database.

Maintained confidentiality of all patient-related information according to HIPAA regulations. Front Desk Specialist/Administrative Assistant, County of Macomb, March 2012-August 2014 Mount Clemens, MI

Recognized by management for providing exceptional customer service. Scheduled appointments between customers and staff members. Answered phone calls and emails to provide information and effective business correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion. Seasonal Tax Preparer, KRS Tax & Accounting and Jackson Hewitt, December 2004-April 2011 Clinton Township And Mt. Clemens, Michigan

Prepared Individual taxes for several states and Canada, as well returns for Self Employed, Sole Proprietorships, S-Corporations and Trusts.

Corrected previously filed tax returns to amend errors or claim additional deductions and credits.

Provided guidance on financial decisions related to taxes. Developed and maintained professional relationships with clients to encourage repeat business and referrals.

Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.

Maintained updated tax knowledge through continuing education and advanced training. Field Operations Supervisor, Temporary, US Census, April 2010-October 2010 Detroit, MI

Managed field operations in 6 cities/townships with 160 crew members. Met all assignment deadlines.

Provided field and technical support for crew members. Defined and monitored personnel and project schedules to ensure on-time project completion.

Trained and hired crew leaders.

Conducted regular staff meetings to review performance goals and objectives. Home Health Care Business Owner, Christian Helping Hands, July 1986-January 2006 Mount Clemens, MI

Managed and worked all aspects of the business, including QuickBooks Bookkeeping, scheduling, human resources, marketing and patient advocate. Conducted regular home visits to assess client needs and ensure quality of care. Coordinated daily scheduling of home care staff to meet client needs effectively. Developed and maintained strong relationships with community resources to support clients' needs.

Maintained accurate and confidential client records, including care plans and progress notes. Participated in community outreach efforts to promote the Health Home Care Program. Monitored and evaluated staff performance, providing feedback and coaching for development.

Exceeded customer satisfaction by finding creative solutions to problems. EDUCATION AND TRAINING

Certificates in Medical Administrative Assistant and Bookkeeping Borne Center Vocational and Technical School, Saint Clair Shores MI Certificate in Medical Assisting

Pankow Vocational & Technical School, Clinton Township MI High School Diploma

L'Anse Creuse High School - Central, Harrison Township MI ADDITIONAL INFORMATION - VOLUNTEER

Veterans Administration: Free Tax Preparation.

MCREST: Office assistance and shelter monitor.

Lighthouse Outreach: Food Pantry helper.

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