Service Representative Customer

Katrice Ponder

McDonough, GA ***** 706-***-**** **************@*****.*** Bold Profile

PROFESSIONAL SUMMARY

A highly motivated and dedicated professional with a strong work ethic and the desire to make a positive impact in any professional environment. Seeking a role that will enable positive contribution of skills and experience while increasing knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Microsoft Windows

Time Management

Customer Need Assessment

Communications

Empathy

Problem-solving

Patience

Dependable and reliable

Safe driver training

WORK HISTORY

UBER PARTNER 03/2023 to 09/2023

Uber Atlanta, GA

Transported over 500 customers to various locations safely.

Picked up riders at designated locations and greeted upon vehicle entry.

Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

INSTACART SHOPPER 01/2022 to 09/2023

Instacart Marietta, GA

Achieved and maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Served over 200 plus customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

Tracked substitutions and informed customers of changes.

Consulted with customers on food selections and custom order requests.

CUSTOMER SERVICE REPRESENTATIVE 02/2021 to 01/2022

Shiftsmart

Handled over 500 customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Responded to customer requests for products, services, and company information.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Answered customer telephone calls promptly to avoid on-hold wait times

EDUCATION

Associate Of Arts And Sciences Psychology 03/2011

Saint Leo University, Saint Leo, FL

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