Customer Service Client Relations

DERRICK

HALL

***- ***-****

************@*****.***

Montgomery, AL 36116

CONTACT

SKILLS

• Customer Service

• Client Relations

• Team Leadership

• Staff Coordination

• Time Management

• Scheduling

• Problem Solving

• Conflict Resolution

• Financial Transactions

• Loan Processing

• Reporting

• Documentation

• Inventory Management

• Cash Management

• Microsoft Office

• ServTrac Systems

Reliable and results-driven professional with over 8 years of experience in customer service, team leadership, and financial operations. Proven ability to manage teams, resolve issues, and deliver high-quality service in fast-paced environments. Adept at handling a wide range of responsibilities from sales and scheduling to client support and reporting. A strong communicator and team player who takes pride in getting the job done efficiently and professionally.

PROFESSIONAL SUMMARY

Health Literacy Worker

Metropolitan Beacon Center, Montgomery, AL

Store Manager

Always Money, Montgomery, AL

Area Team Coordinator

CBE Inc., Montgomery, AL

Assistant Manager

Lendmark Financial, Prattville, AL

EXPERIENCE

February 2025 - April 2025

Provided health literacy materials to unhoused individuals in the

• community.

Informed individuals about available mental health counseling and

• recovery services.

Assisted with enrollment in programs for substance abuse detox and

• support.

September 2021 - February 2025

Lead daily operations including collections, marketing, audits, and loan

• processing.

Balance vault and drawers and oversee store compliance with weekly

• audits.

• Analyze reports to monitor performance and plan for store growth.

• Schedule and manage customer service team members. December 2020 - July 2021

Managed a team of 15+ technicians, coordinating work assignments

• and tracking hours.

• Responded to customer emails and created service tickets in ServTrac. March 2020 - November 2020

Supervisor

Hewlett Packard / Perspecta, Montgomery, AL

Customer Service Representative

EZ Money, Montgomery, AL

• Handled loan applications and reviewed credit profiles for approval. Managed collections and cash drawers, ensuring accuracy and

• compliance.

• Conducted regular internal audits.

June 2015 - March 2020

• Supervised call center agents and provided one-on-one coaching.

• Managed timesheets, escalated customer calls, and team schedules.

• Generated reports and supported administrative operations. February 2015 - June 2015

Assisted customers with financial transactions including loans, bill

• payments, and money orders.

• Balanced cash drawer and maintained accurate transaction records.

Contact this candidate