Customer Service Truck Driver
Resume:
Pellegrino Marro
Tampa, FL ***** 813-***-**** **********@*****.***
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PROFESSIONAL
SUMMARY
Dedicated Class B Truck Driver with a clean driving record and strong customer service skills, honed at American Metals Supply. Proven ability to enhance delivery efficiency through effective route optimization and load securing. Committed to safety and compliance with DOT regulations, while building lasting client relationships through professionalism and dependability. SKILLS • Air brake endorsement
• Health and safety awareness
• Customer service
• Vehicle inspection
• DOT regulations compliance
• Load securing
• Safe driving
• Loading and unloading
• Excellent communication
• Heavy lifting
• Physical strength
• Dependable and cooperative
• Health and safety
• Customer relations
• Assisting customers
• Load inspection
WORK HISTORY CLASS B TRUCK DRIVER 30FT BOX TRUCK 05/2018 to CURRENT American Metals Supply Tampa, FL
Strengthened team collaboration by participating in regular driver meetings to discuss best practices and areas for improvement.
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Assisted warehouse personnel with inventory management tasks, including organization and restocking of items as needed.
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Collaborated with dispatchers to ensure timely communication of any delays or changes in delivery schedules.
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Completed daily maintenance checks on assigned vehicles to ensure optimal performance during deliveries.
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Enhanced delivery efficiency by optimizing routes using GPS technology and mapping software.
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Utilized defensive driving techniques to minimize accidents or damage to cargo during transport.
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Provided exceptional customer service, addressing concerns and answering questions about delivered goods.
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Developed strong relationships with clients through consistent professionalism, punctuality, and effective communication skills.
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Ensured compliance with all applicable local, state, and federal regulations related to commercial vehicle operation and cargo transportation.
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Managed accurate paperwork for each delivery, ensuring proper documentation of transactions and signatures.
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P M
Loaded and unloaded trucks safely, using appropriate equipment such as pallet jacks and hand trucks.
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Conducted thorough pre-trip inspections, identifying potential vehicle issues before starting the route.
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Maintained a clean driving record, ensuring the highest level of safety for both passengers and cargo.
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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
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• Operated vehicle safely in highly congested areas with no traffic violations. Maintained upbeat, positive attitude in busy, customer-focused environment.
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• Loaded truck and properly secured items to prevent damage for deliveries. Managed customer inquiries and complaints in polite and professional manner.
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Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
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Inspected and maintained delivery vehicles regularly to keep in safe working order.
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Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
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Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
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• Fastened chains, straps, covers, and binders to secure load during transit. Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
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• Completed routine maintenance on truck to keep in working order. Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
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Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
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Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
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Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
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CLASS B TRUCK DRIVER LOCAL/LONG DISTANCE 05/2010 to 05/2018 Unlimited Moving Tampa, FL
Managed emergency situations calmly under pressure, effectively using problem-solving skills to find safe solutions without compromising deadlines or quality of service provided.
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Ensured customer satisfaction through timely deliveries and professional interactions with clients.
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Provided excellent customer service during pickups and deliveries, addressing client concerns promptly and professionally.
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• ompleted all required documentation, including logs and reports, accurately and promptly to maintain compliance with local, state, and federal regulations.
Assisted in loading and unloading cargo, utilizing proper lifting techniques to prevent injury and minimize product damage.
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trengthened relationships with clients by providing punctual and courteous service during deliveries, resulting in positive customer feedback and increased repeat business.
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Handled fragile items carefully during transport, preventing damage while preserving the integrity of products delivered to customers.
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Completed accurate paperwork for each delivery, maintaining clear communication with customers and management regarding any discrepancies or delays.
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Maintained high safety standards, consistently completing thorough vehicle inspections before and after shifts.
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Participated in ongoing training programs to stay current on industry best practices and maintain Class B CDL certification.
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Demonstrated exceptional knowledge of DOT regulations, maintaining a clean driving record with no violations.
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Operated specialized equipment such as pallet jacks or hand trucks safely for efficient cargo handling at pickup/drop-off locations.
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Utilized GPS technology for efficient navigation, minimizing travel times while maximizing fuel economy.
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Conducted routine maintenance checks on the truck''s mechanical systems, identifying potential issues early for prompt resolution by authorized technicians.
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• Skilled driving in poor weather conditions.
Maintained clean driving record, adhering to State laws and safety standards.
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Balanced heavy workload using excellent time management skills to meet delivery and route deadlines.
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Kept vehicles well maintained and clean for pleasant passenger experiences.
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• Skilled in operation of automatic and standard transmission vehicles. Demonstrated level-headedness in emergency situations involving passengers or vehicles.
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Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
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Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
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Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
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• Fastened chains, straps, covers, and binders to secure load during transit. Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
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• Completed routine maintenance on truck to keep in working order. Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
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Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
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Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
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Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
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Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
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EDUCATION High School Diploma History, English, Algebra, Chemistry 06/1996 Shore Regional High School, West Long Branch, NJ
I ONLY MISSED 1 DAY
OF WORK IN THE 8
YEARS I WORKED FOR
UNLIMITED MOVING
DUE TO FOOD
POISONING.
I am a really healthy person that rarely gets sick or misses work. When I worked for Unlimited Moving I was without the class B CDL in my first few years working locally. Then I got the class B CDL & worked locally, but more out of state going into eastern & central time zones as far as Chicago Illinois. & Michigan in central to northeast New England areas such as New Hampshire & Rhode Island. I drove a class B box truck with 2 sleepers inside, sleeping at truck stops & rest areas, pulling a smaller class B trailer allowing up to 10k lbs additional to be pulled from behind. For the most part & most consistently, this was the last time I drove a stick shift which had 10 gears going back dome time ago. American Metals did have 1 stick shift truck I drove in my first yr or 2 of work, but they eventually did away with it & went to all automatic transmission trucks. It was only a 6 gear or 6 speed stick shift.
REFERENCES If you would like to contact my current or former supervisor's or bosses to verify my good work habits & history here are the contacts. American Metals Supply
Joe Mecca(route manager & contact for daily concerns) 813-***-**** he has been there 2 yrs
Steve Linger(supervisor/ head boss)
704-***-**** he has been there all of my years at AMS Unlimited Moving
Tommy Davidson(boss/company owner)
IN ALL THE YEARS I
HAVE WORKED FOR
AMERICAN METALS
SUPPLY, I HAVE NEVER
I am the only driver that American Metals Supply has that does not use a helper for bigger, & larger deliveries that require heavy lifting of materials from 32 ft to 40 ft in length. Their is a small window in the attic where the 34 ft to 40 ft material sticks out the front of the truck. This is what the class B CDL is required for. That CALLED OUT OR
MISSED A DAY.
& the larger box truck of 30 ft to 32 ft. I am a rare person at heart who does not mind hard work, & I would like to repeat my prouder quality of, that I am a healthier person who does not get sick often, & I do not like to miss work. Thank you for your consideration & time.
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