Customer Service Stack Developer
Resume:
EMMANUELLA OMALE
*****************@*****.*** 081********
SKILLS
Languages: JavaScript, Python, Java
Front-end:HTML5, CSS3, React basics
Back-end: Node.js, Express basics
Version Control: Git, GitHub
Other: RESTful APIs, Responsive Web Design
Project Management: Agile, Scrum, Kanban, JIRA, Trello, MS Project Soft Skills: Rapport Building, Strong Stakeholder management, People Management, Excellent Communication
SUMMARY
Innovative and results-driven Full Stack Developer and IT Project Manager with 5+ years of experience in developing robust web applications, leading cross-functional teams, and fostering strategic partnerships. Proven track record of delivering high-impact solutions that drive operational efficiency and business growth, including large-scale CBT systems, LMS platforms, and partnerships with top EdTech bodies. Seeking a challenging role to leverage my technical expertise and project management skills.
WORK EXPERIENCE
Oak Business School of Management & Technology
Feb 2024 – date,
Lagos, Nigeria
Head of ICT & Full Stack Developer
● Led the development and implementation of a Computer-Based Testing (CBT) system supporting over 300 concurrent users, increasing exam efficiency by 70% and reducing grading time by 85%
● Spearheaded the redesign and development of the organization's website, resulting in a 60% increase in user engagement and a 45% improvement in conversion rates
● Developed and presented strategic proposals that secured technological partnerships with top EdTech bodies in Nigeria, including WAEC and JAMB, enhancing the school's reputation and expanding its technological capabilities
● Optimized database queries and implemented caching strategies, reducing average page load times by 65% (from 3 seconds to 1.05 seconds)
Oak Business School of Management &Technology
July 2022 – February 2024, Lagos, Nigeria
Administrative Officer (ICT)
● Developed a custom ERP system integrating finance, HR, and student management modules, resulting in a 30% increase in administrative efficiency
● Implemented an automated grading system, reducing grading time by 70% and improving accuracy by 95%
● Collaborated with a team of software engineers to design and deploy a mobile-responsive student portal, increasing mobile user engagement by 55%
The Showcase Entertainment Company
October 2023 – May 2024, Lagos, Nigeria
Head of Administration
● Managed multiple projects simultaneously, ensuring timely delivery and high-quality outcomes
● Coordinated a team of professionals, including artists, technicians, and support staff
● Implemented and monitored KPIs for various departments, resulting in a 25% increase in overall productivity
● Maintained projects timelines and deadlines, improving on-time delivery rate by 30%
● Facilitated communication between different stakeholders, resolving conflicts and ensuring smooth project execution
● Developed and implemented efficient administrative processes, reducing operational costs by 15% Oak Business School of Management &Technology
September 2021– July 2022, Lagos, Nigeria
Executive Assistant (ICT)
● Implemented an SEO strategy that improved organic search rankings by 40%, leading to a 25% increase in web traffic
● Developed an automated social media posting system, increasing engagement rates by 35% across all platforms
● Assisted in the maintenance of the school’s websites using HTML, CSS, JavaScript OFFICE OF THE GOVERNOR EKITI STATE (NYSC)
July 2019– May 2020, Ekiti, Nigeria
IT Support
● Provided technical support to staff, resolving 95% of hardware and software issues within 24 hours
● Collaborated closely with the New Media Department, providing technical assistance to ensure smooth operations and support their digital initiatives. PROJECTS
Large-Scale CBT System LINK
• Developed and deployed an Ultra-modern Computer-Based Testing system capable of handling over 300+ concurrent users, with features including real-time result processing and anti-cheating measures.
Learning Management System (LMS) Platform LINK
• Assisted in the design and implementation by outlining and defining this comprehensive LMS supporting 2,000+ students, featuring course management, assignment submission, discussion forums, and progress tracking, resulting in a 40% increase in student engagement. Personal Portfolio Website LINK
• Designed and developed a responsive personal portfolio website using HTML, CSS, and JavaScript to showcase projects and skills.
CERTIFICATIONS
PMI-PMP (in-view)
Full -Stack Development (in-view)
CPN (in-view)
EDUCATION
Institut Supérieur de Formation Professionnelle(ISFOP), Benin Republic Bachelors in Computer Engineering
LANGUAGES
English
French (Basic proficiency)
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