Babatunde Adeleke
Newark, DE *****
*********@*****.***
Professional Summary
To render a superior level of quality and result oriented performance towards achieving organizational goals and aspirations. Promoting the mission and vision of the organization where my skills and abilities will be intellectually challenged resulting in productive and quality customer satisfactory services. Works well as an individual contributor or in a team environment with minimum supervision. A conscientious team player who demonstrates good interpersonal skills. Persistent and goal driven. Excellent computer skills, proficient in MS
Office applications. Superb leadership, planning and communication abilities. Able to establish and maintain a positive rapport with clientele, personnel and management. Willing to relocate: Anywhere
Work Experience
Collection Specialist.
SallieMae-Newcastle, Delaware
August 2023 to February 2025
• Reach out to borrowers who are behind on payments and educating borrowers about the importance of maintaining payments, the consequences of missed payments
• Responsible for investigating and resolving these issues while ensuring accurate records are maintained.
• Collections specialists keep detailed records of all communication with borrowers, payment arrangements, and any actions taken.
• Addressing and resolving any concerns or disputes that may arise during the collection process.
• Understanding collection laws, especially the Fair Debt Collection Practices Act (FDCPA), is crucial to avoid violations and maintain ethical practices.
• Managing a caseload of accounts effectively while adhering to deadlines and targets. Assemble Technician
Bloom Energy-Newark, DE
April 2022 to May 2023
• Manually assemble complex and advanced equipment/product to company standards
• Implement continuous improvement ideas and 5S principles
• Ensure efficiency of productivity of equipment, with periodic checks to ensure quality
• Continuously utilizing compliance with health and safety regulations
• Organized areas and verified proper materials from kit carts to complete standard work Sales Associate
Foot Locker-Stock
July 2012 to May 2022
• Assisted customers with their transactions ensuring all their needs were met
• Operated cash register and greeted customers as they entered the store
• Stocked shipments and accurately placed items in the correct order Statement Services, Document Fulfillment Operations Associate Bank of America-Newark, DE
April 2017 to August 2021
• Manages the processing of customer credit, brokerage and deposit statements through the Bowe Fusion inserter in a world class production shop
• Provides superior customer service, reconciling duplicate statements and performing weight classification on bank’s internal system ensuring quality output
• Gathers data to assist in monitoring adherence to federal regulatory, data configuration and contractual requirements
• Maintains internal operational controls for all assigned jobs
• Trouble shooting of computerized Bowe Fusion insertion machine and delivering of projects on time in compliance with defined SLA’s
Logistics
Integrity Amazon.com
November 2009 to December 2017
(Seasonal)
• Worked five holiday seasons
• Warehouse representative responsible for timely inbound and outbound processes
• Assisted with monitoring stock flow and warehouse stocking display Computer Technician
Canaan Computer Inc.
June 2010 to August 2010
• Trouble-shooting a variety of computer issues
• Installed, operated and maintained network services, routers, concentrators, hubs, switches, modems and other network devices following technical plans
• Installed or repaired Windows Macintosh computers with standardized applications and networking software, diagnosing and solving problems that developed in their operations Education
Mass Communications
Delaware State University Alumni - Dover, DE
January 2012 to December 2016
Computer Science
Delaware Tech. Community College - Wilmington, DE
August 2009 to December 2011
Skills
• A conscientious team player who demonstrates good interpersonal skills
• proficient in MS Office applications
• Works well as an individual contributor or in a team environment with minimum supervision
• personnel
• Superb leadership
• Manufacturing
• Excellent computer skills
• Able to establish and maintain a positive rapport with clientele
• Hand tools
• planning and communication abilities
• Assembly
• Power tools
• management.
• Persistent and goal driven