Customer Service Claims Intake

Dezsirai Courtland

470-***-**** ***.*********@*****.***

Professional Summary

Highly motivated and goal-oriented professional with extensive experience in customer service, claims intake, and media consulting. Renowned for excellent communication, critical thinking, and organizational skills, complemented by a proven ability to adapt and excel in fast-paced environments. Seeking a challenging role that leverages my dynamic skill set to contribute to the success of a forward-thinking organization.

Key Skills

● Interpersonal Communication: Exceptional ability to engage with clients, resolve conflicts, and foster long-lasting relationships.

● Critical Thinking & Problem Solving: Strong analytical skills with sound judgment in high-pressure scenarios.

● Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Visio), DocuSign, ICD-10, HCPCS coding, and various mailing systems.

● Adaptability: Thrive in dynamic, fast-paced environments requiring multitasking and composure.

● Team Collaboration: Easy to work with and a team player, while also being a self-starter. Professional Experience

Remote Intake Claims Specialist

Actec Systems May 2022 - Current

● Delivered full-service contact center support, consistently exceeding daily productivity metrics.

●Specialized in handling claims across multiple coverage lines using advanced tools and services.

● Efficiently managed various Lines of Business (LOB) records with meticulous attention to detail.

● Familiarity with ICD-10, HCPCS, and medical terminology to support claims intake processes.

Remote Media Consultant

Radiant Beings January 2016 - March 2023

● Developed strategic media campaigns, driving a 20% increase in client satisfaction and retention.

● Conducted market research and data analysis to refine campaign strategies.

● Executed multi-channel media plans to enhance audience engagement and visibility. Remote Customer Service Coordinator

Ishmeils Hug Atlanta, GA March 2017-August 2021

● Resolved complex customer order issues, ensuring client satisfaction and loyalty.

● Investigated and corrected operational malfunctions, maintaining seamless workflow.

● Managed documentation with strict adherence to company compliance standards. Server

IHOP August 2016 - August 2018

● Provided outstanding customer service, ensuring a pleasant dining experience.

● Managed cash transactions and handled large sums of money with accuracy

● Actively promoted restaurant promotions, boosting customer engagement. Private Duty Sitter

Self Employed August 2015 - February 2016

● Delivered compassionate care to patients, ensuring comfort and well-being.

● Assisted with medication, meal preparation, and maintaining a clean environment. Education & Certifications

HighSchool Diploma

Lithia Springs High School Lithia Springs, Georgia

● Graduated with a 3.5 GPA, maintaining consistent academic excellence. Biology Major

Kennesaw State University Kennesaw, Georgia

Technical Proficiency:

● Expert in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Visio)

● Experience with Samsung and Apple products

● Familiar with industry tools: DocuSign, Microbilt, Celerant Technology, ICD-10, HCPCS coding

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