Social Media Customer Service

William Daniels

Colorado Springs, Colorado w 719-***-**** w **********@*******.***

PROFESSIONAL SKILLS

Customer service

Teamwork

Social media marketing

Direct and efficient communication

Organization and scheduling

Punctuality

Training

Adapting

EDUCATION

Bachelor of International Relations, Liberty University, Lynchburg, VA Anticipated Graduation May 2028

Specialization: Politics and Policy

GPA: 3.58

Relevant Coursework: Chinese language, business, international relations, American government classes

High School Diploma, James Irwin Charter High School, Colorado Springs, CO May 2024

GPA: 4.22

RELEVANT EXPERIENCE

Trainer and team member, Chick-fil-A, Colorado Springs, Colorado September 2022-January 2025

Served customers compassionately and with a smile, to create a positive experience

Promoted several times, eventually becoming a trainer after 8 months, by working diligently and supporting my coworkers to achieve success in serving guests

Received compliments from guests about my hospitality because of my friendly and approachable manner

Lead my team by offering support and guidance to avoid conflict and reach our full potential

COMMUNITY SERVICE

Volunteer, James Irwin Charter Schools, Colorado Springs, Colorado August 2020-May 2024

Assisted teachers by correcting and incentivizing students making classes run smoothly for the elementary school

Diligently helped organize and create documentation in the administration of the school

supported calming students and supporting them in their learning experience

I multitasked in completing odd jobs to making each and every school day run smoothly

Social media manager, Chinese Culture Club—Liberty University, Lynchburg, CO December 2024-Current

Create ways to inform and expand our club

Post on social media which drew interested people into the club and grow the club

Editing promo videos creating excitement for upcoming events

Photographing and videoing events and members building community through memories posted online

Coordinated with other clubs, people, and departments hosting events and shared content

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