Business Analyst Change Management
Resume:
Omolasho Feyisitan-Ibiyade
Chicago, IL
*****************@*****.***
Business Analyst Change Management Specialist Process Optimization Expert
Strategic and results-driven Business Analyst and Change Analyst with a proven track record in business process analysis, stakeholder management, requirements gathering, and data-driven decision-making
Summary of Accomplishments
●Spearheaded a website development project that streamlined business operations, leading to a 20% improvement in project delivery timelines.
●Enhanced stakeholder engagement through improved collaboration strategies, increasing stakeholder satisfaction by 15%.
●Optimized sprint efficiency by 20% through backlog prioritization and structured refinement sessions.
●Increased developer productivity by 25% by implementing well-defined user stories and reducing communication gaps.
●Reduced project rework costs by 15% through continuous feedback loops and structured sprint reviews.
●Improved test coverage, reducing post-release defects by 20%, enhancing product quality and user experience.
●Implemented change management strategies that increased user adoption rates by 30%.
●Developed process optimization initiatives that reduced operational costs by 20% and improved efficiency by 25%.
●Achieved a 40% increase in stakeholder engagement through agile best practices and backlog refinement.
●Improved service delivery by 10% by streamlining communication between customer service, engineering, and operations teams.
Areas of Expertise
●Business Process Analysis
●Change Management
●Agile & Scrum Methodologies
●Stakeholder Management
●Requirements Gathering
●Process Optimization
●Data-Driven Decision-Making
●Risk Mitigation
●Project Management
●User Story Creation
●Wireframing & Mockups
●Software Development Lifecycle (SDLC)
●Sprint Planning & Retrospectives
●CRM & ERP Tools
●Workshop Facilitation
Professional Experience
Sinot Tech Solutions Ltd, UK
Business Analyst (Remote), 11/2023 – Present
●Led the end-to-end analysis of a strategic website development project, ensuring alignment with organizational objectives.
●Facilitated cross-functional collaboration, optimizing processes and mitigating risks to enhance business outcomes.
●Improved project delivery timelines by 20% through enhanced communication and sprint planning.
●Gathered and documented business requirements, reducing rework by 20% through detailed user stories and acceptance criteria.
●Increased sprint efficiency by 20% by refining backlog prioritization and defining clear project deliverables.
●Implemented process improvements that boosted sprint velocity by 30% and enhanced team accountability.
Best Buy, US
Business Process Analyst, 02/2022 – 08/2023
●Managed customer inquiries and analyzed feedback to identify improvement opportunities.
●Collaborated with cross-functional teams to optimize workflows and enhance customer satisfaction.
●Identified trends in recurring customer queries, leading to an 8% improvement in service quality.
●Recommended process optimizations that enhanced response times by 5%.
ACS Engineered Solutions, Romeoville, IL
Business/Change Implementation Analyst, 01/2020 – 10/2021
●Led agile transformation projects, leveraging Scrum and Kanban methodologies.
●Conducted gap analyses and impact assessments, improving process efficiencies by 25% and reducing costs by 20%.
●Improved stakeholder engagement by 40% through agile best practices.
●Developed process maps and wireframes, increasing decision-making speed by 35%.
AT&T, US
Process Improvement Analyst, 03/2018 – 11/2019
●Optimized service delivery using agile methodologies and CRM tools.
●Reduced customer complaints by 20% through streamlined issue resolution processes.
●Enhanced customer satisfaction by cutting response times by 15%.
Guaranty Trust Bank PLC (GTCO)
Business Development Analyst, 06/2013 – 01/2018
●Managed financial data to assess and extend credit facilities.
●Increased internally generated revenue by 40% through deposit mobilization strategies.
●Improved customer retention by 15% by streamlining credit approvals.
Education
Bachelor of Arts in Guidance & Counselling
University of Lagos, Nigeria (2010)
Diploma in Industrial Relations & Personnel Management
Lagos State University, Nigeria (2006)
Certifications & Professional Memberships
●CPD Accredited, Project Management and Business Analyst Bootcamp (2025), RKY Consulting Services Ltd, UK
●Member, Associate of Chartered Institute of Personnel Management
Technical Proficiencies
●Jira
●Balsamiq
●LucidChart
●MS Project
●MS PowerPoint
●MS Excel
●Visio
●ClickUp
●Basecamp
●CRM Tools
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