Scrum Master Project Manager

Dipti Wangu

416-***-**** *****.*****@*****.*** **7 Etheridge Avenue, Milton, Ontario, Canada L9E 1J1

https://www.linkedin.com/in/diptiwangu/

Senior IT Project Manager

A dedicated IT professional with extensive experience in Project Management with Agile methodologies. Proven track record of successfully delivering both Waterfall and Agile projects for leading banking and insurance clients. Skilled in managing end-to-end delivery, including finance, staffing, contracts, hiring, and reporting.

Certifications

Certified Scrum Master (CSM), Scrum Alliance 2018

SAFe Agilist, Scaled Agile 2020

Project Management Professional (PMP), Project Management Institute (PMI) 2020

Agile Coach, ICAgile 2025

Key Skills

Process Improvement Data Analysis, Insights, and Reporting Project Management Agile Delivery Management Scrum Master Quality Assurance Leadership Risk Management Client Relationship Management

Project Technologies

Microsoft 365 Dynamics CRM Data Warehouse (Hadoop) Snowflake AWS Cloud ETL Tableau Anti-Money Laundering (AML) - Bridger Fiserv AML tool Content Management - Interwoven Vignette IBM Portals WebSphere RAD Internet of Things (IOT) Website/Mobile App development Test Case Automation using Selenium CI/CD using GitHub and Jenkins Banking Insurance Microsoft Project Plan (MPP) Rally JIRA Financial Services Confluence SharePoint Planview PowerPoint Clarity Excel

Achievements as a Project Manager

•EQ Bank, Canada - Managed teams of Product Managers, Solution Architects, Engineering Managers, BAs, QAs, Developers across multiple projects to improve company’s customer facing website, IOS and Mobile app. Led the design of a new requirement intake process that increased Business stakeholder satisfaction by 15%. Coached teams to adopt to new organization structure, improve meeting efficiency and overall productivity by 10%

•Innovapost, Canada - Delivered Digital Identity Management projects involving vendor management with 100% success. No P1/P2 defects. Closed all retrospective action items improving Agile best practices improving team productivity

Work Experience

EQ Bank, Canada October 2022 - February 2025

Agile Delivery Manager

Team Size: 25, Total Project Budget Managed: 2M

●Spearheaded multiple projects as Servant Leader, including Push Notifications, Broker Master Data, EQ Card, FHSA, Mobile Wallet, Tax/Statements, and Small Business Banking for Quebec and the rest of Canada. Led teams from inception to post-go-live support, ensuring seamless execution.

●Optimized Agile delivery processes, driving efficiency across Digital Banking and Marketing departments through quarterly planning and reporting, result driven execution, detailed implementation plans.

●Coached Digital Lending teams to enhance Agile maturity, fostering a high-performance culture.

●Redesigned the intake process for new projects and enhancements, streamlining workflows and improving release management.

●Led risk mitigation efforts, proactively managing scope, cost, quality, and resource allocation to ensure project success.

Innovapost, Canada October 2020 - October 2022

Program Manager/Scrum Master

Team Size: 10, Total Project Budget Managed: 9M (3M per year for 3 years)

●Delivered high-impact customer experience enhancements, including 2-Step Verification, Identity Validation, and Digital Proof of Identity (DPOI) for financial institutions, collaborating across web, mobile, middleware, and retail teams.

●Drove Agile adoption in a Nexus model, improving cross-team coordination and velocity while managing multi-year initiatives involving external vendors.

●Optimized resource management, ensuring successful execution within scope, schedule, and budget while maximizing ROI.

Discover Bank account of Capgemini, Canada December 2018 - April 2020

IT Project Manager/Scrum Master

Team Size: 13, Total Project Budget: 11M, Budget Managed: 1.5M

●Led the launch of Discover Bank’s Line of Credit product for U.S. customers, overseeing Reports and Data Warehousing teams in a Scaled Agile implementation.

●Championed Agile best practices, improving velocity, reducing defects, and automating key processes to drive efficiency.

●Facilitated all Agile ceremonies, ensuring smooth execution of sprints, backlog refinement, and stakeholder alignment.

Manulife account of Capgemini, Canada June 2018 - November 2018

IT Project Manager

Team Size: 5, Budget Managed: 0.5M

●Led a proof-of-concept initiative to evaluate a replacement for the global Anti-Money Laundering (AML) tool, ensuring regulatory compliance.

●Defined business requirements and collaborated with stakeholders to develop a detailed implementation roadmap.

●Managed end-to-end project lifecycle, including scope, stakeholder engagement, budget, change management, and risk mitigation.

HSBC account of Capgemini June 2016 - January 2018

IT Project Manager/Scrum Master

Team Size: 8, Budget Managed: 0.95M

●Launched Agile transformation efforts, leading teams through backlog creation, JIRA setup, and CI/CD adoption to accelerate delivery cycles.

●Partnered with PMO and Resource Managers to optimize team allocation, drive Agile execution, and facilitate key ceremonies.

AIG Insurance account of Capgemini June 2015 - March 2016

Delivery Manager

Team Size: 12, Budget Managed: 2M

●Led development, maintenance, and production support for web and mobile projects, ensuring delivery met quality benchmarks and business expectations.

●Managed integration, risk, stakeholder communication, and procurement, successfully executing projects within scope and budget.

COOP – Cooperative Bank account of Capgemini, Project Manager/Scrum Master May 2014 - June 2015

TD Bank account of Sapient, Program Manager October 2012 - February 2013

TD Ameritrade account of Sapient, Project Lead January 2012 - September 2012

Education

Master of Science (MS)/Software Engineering

BITS Pilani, Rajasthan, India

Bachelor of Technology (B.Tech)/Electrical Engineering

NIT, Rourkela, Orissa, India

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