Customer Service Representative
Resume:
Tiffany Shaw
Charlotte, NC *****
*********@*****.***
Professional Summary
Customer service professional offering over 10 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
Authorized to work in the US for any employer
Work Experience
Senior Client Service Associate
Vanguard-Charlotte, NC
November 2021 to Present
Randstad Assisting clients with the Onboarding process, account set up and maintenance. UAT testing for updating change of ownership through Excel and creating tables to balance accounts and assets. Account Manager
Affordable Realty-Charlotte, NC
January 1997 to Present
Responsible for monitoring and coaching new employees. Assist with administrative functions, update and collect on delinquent accounts, post payments, make deposits. Customer Service and Billing Specialist
Charter Communnications-Charlotte, NC
February 2019 to May 2021
Provide over the phone account and payment support services, resolve billing issues and customer concerns, including maintenance, activations, order entry and promotion correction, schedule field visits and escalate calls to support team. I meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. Customer Service Agent
Red Cross Blood Donation Call Center-Charlotte, NC June 2016 to September 2018
Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Customer Care Specialist
Convergys At Home Call Center-Charlotte, NC
March 2013 to June 2016
Responsibilities
To provide customer support with insurance benefits for Blue Cross Blue Shield and Resolve complaints and billing issues for clients on Sprint Accounts. Assisted in training of new employees. Education
Associate of Science in Human Services in Human Services Central Piedmont Community College - Charlotte, NC 2003
High school diploma or GED
Skills
• Management
• Windows
• Customer service
• Management
• Conflict management
• Dealership experience
• Banking
• Negotiation
• Trello
• Information security
• Windows
• Quickbooks
• Working with high schoolers
• CRM software
• Conflict management
• Cash handling
• Mac OS
• Growing experience
• Employee Orientation
• Help desk
• Sales experience
• E-commerce
• Software troubleshooting
• Customer relationship management
• Phone etiquette
• VPN
• Mobile applications
• Classroom experience
• Financial services
• Account management
• Documentation review
• IVR
• Supervising experience
• Powerpoint
• Supervising experience
• Salesforce
• Human resources
• Sales support
• Accounts Payable
• ERP systems
• Excel
• Google Docs
• CRM software
• Cash handling
• Live chat
• AI
• Typing
• Microsoft Access
• Ms office
• Documentation review
• Order entry
• Inside sales
• Project management
• Mortgage servicing
• Data collection
• Customer service
• Customer relationship management
• Training & development
• Continuous improvement
• Receptionist
• Zendesk
• Microsoft word
• LAN
Certifications and Licenses
NC Early Childhood Credentials
March 2001 to Present
Early Childhood Credentials.
Additional Information
Skills
Account Management, Microsoft Office, Receptionist, Data Entry, Quickbooks, Customer Service, Powerpoint, Sales Experience, Behavioral Health, Accounts Payable.
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