Front Office Manager
Resume:
CONTACT
Address : San Antonio, TX *****
Phone : 210-***-****
Email : **************@*****.***
SKILLS
• Conflict Management
• Claim Verifications
• Leadership and Change Management
• Making Reservations
• Telephone Reservations
• Office Supplies and Inventory
• Hospitality Service
• Customer Service Management
• Listening Skills
• Staff Training
• Front Office Management
• Data Entry
• Issue Handling
• Verbal and Writing Communication
• Billing and Invoicing
PROFESSIONAL SUMMARY
Reliable Front Office Manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. WORK HISTORY
Front Office Manager, 04/2022 to Current
TownePlace Suites By Marriott - San Antonio, TX
Reconciled end-of-day reports to determine accurate billing and payment processing.
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Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
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• Coached employees through day-to-day work and complex problems. Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
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Developed procedures to establish accurate and organized check-in and check-out processes.
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Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
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Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Established team priorities, maintained schedules and monitored performance.
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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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Evaluated employee performance and conveyed constructive feedback to improve skills.
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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
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EDUCATION
LESLIE RODRIGUEZ
No Degree
Sandra Day O'Connor High School
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