Customer Service Desk Adjuster
Resume:
Mobile, Alabama
PROFESSIONAL PROFILE
Dedicated Independent Adjuster with experience in optimizing claims processes and leading teams to success. Skilled in assessing property damage, reviewing estimates, and ensuring policy compliance. Known for strong leadership, communication, and analytical skills, with a focus on delivering exceptional service to policyholders. Actively pursuing a dynamic role as a **Property/Auto Desk Adjuster to conduct thorough inspections, provide effective solutions, generate accurate estimates, and drive positive transformation within Adjusting Processes. LICENSES
• Florida
• Alabama
• Louisiana
• Texas
• New Mexico
• Kentucky
• South Carolina
• Minnesota
• Indiana
• Nevada
• Mississippi
CERTIFICATIONS
• California Claims Fraud
prevention and SIU Training
CORE COMPETENCIES
• Claims Management
• Strong Communication Skills
• Great Interpersonal Skills
• Service Orientation
• Team Management
• Customer Service
• Risk Assessment & Mitigation
• Policy Management
• Claims Handling/Investigations
• Liability Exposure Evaluation
• Confidential Records
Management
• Insurance Regulations
• Damage Estimating
• Property Claims
• Resource Optimization
• Procedure Improvement
• Documentation and Reporting
• Catastrophe/Disaster Response
• Rapid Deployment
EDUCATION
• Alabama State University
Montgomery, AL
Business Administration and
Management
********.*******@*****.***
WORK EXPERIENCES
Property Desk Adjuster 2024 – Current
Mid -America Catastrophe – Hurricane Milton
• Customer Communication and Assistance: Provided policyholders with updates, explained coverage and claim decisions, and addressed inquiries to maintain a high level of customer satisfaction.
• Claims Resolution and Payment Processing: Authorized and processed claim payments, resolved escalated issues, and ensured timely closure of claims while adhering to company guidelines.
• Remote Damage Assessment: Accessed and evaluated damages through photo or video inspections to provide accurate claim estimates.
• Communication & Collaboration: Maintained extensive communication with all parties involved in the claim, ensuring transparency and alignment throughout the process.
• Documentation & Compliance: Ensured all required documentation was completed and included to meet regulatory and organizational standards. Payment Processor Jul 2024 – Current
Alorica -Barclays Bank Remote Mobile, AL
• Financial Analyst: Analyzed financial data to determine payment methods and amounts, ensuring alignment with company policies and standards.
• Customer Service Specialist: Developed strong customer relationships by delivering exceptional service and promptly resolving payment-related complaints.
• Process Improvement Strategist: Designed and implemented cost-efficient strategies to enhance the efficiency of payment processes.
• Payment Operations Coordinator: Maintained precise records of customer payments through automated systems, ensuring accuracy and compliance.
• Quality Assurance Auditor: Reviewed and verified customer payment requests and account information to uphold policy compliance and prevent errors. Property Desk Adjuster Mar 2023 – Sept 2023
Wardlaw Claims Hippo Insurance Mobile, AL
• Compliance Specialist: Ensured adherence to laws and regulations governing the insurance industry, maintaining compliance across all operations.
• Construction Document Reviewer: Analyzed construction-related documents, including building permits and blueprints, to support claims investigations.
• Claims Investigator: Investigated property damage claims, determined coverage and liability, and analyzed repair costs to produce detailed estimates.
• Fraud Analyst: Examined potentially fraudulent claims by conducting interviews, reviewing documentation, and ensuring thoroughness and cost control.
• Settlement Negotiator: Negotiated settlements with claimants, ensuring adherence to company policies and procedures while meeting reporting deadlines.
S H A R K I NA WEEMS
Detail-oriented Independent Adjuster
WORK EXPERIENCES (CONT’D)
Property Desk Adjuster Dec 2022 – Dec 2022
CNC Catastrophe & National Claims Mobile, AL
• Claims Analyst: Analyzed financial data related to property damage claims, including repair costs and replacement values, to ensure accurate assessments.
• Settlement Coordinator: Negotiated claim settlements with claimants in accordance with company policies and procedures while meeting deadlines for reporting.
• Damage Estimator: Investigated properties, assessed and classified damages, and provided detailed repair cost estimates to support claims processing.
• Legal Research Specialist: Researched applicable laws and regulations related to property damage claims to ensure compliance and informed decision-making.
• Claims Liaison: Communicated with clients to provide regular status updates and coordinated efforts among adjusters, contractors, attorneys, appraisers, and investigators.
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