Support Engineer It
Resume:
SREERAM SINGH
PROFESSIONAL SUMMARY
Operating Systems:
Software Applications:
Hardware:
Networking:
Security:
• Windows (7, 8, 10, 11)
• Linux
Microsoft Office Suite (Word, Excel,
PowerPoint, Outlook)
•
Remote Desktop Tools (TeamViewer,
AnyDesk, Remote Desktop Protocol -
RDP)
•
• Ticketing Systems (SFDC)
Installation, configuration, and
troubleshooting of desktops, laptops,
printers, and peripherals
•
• Hardware diagnostics and repair
• TCP/IP, DNS, DHCP
• VPN setup and troubleshooting
Wireless network configuration and
troubleshooting
•
Antivirus software installation and
management (McAfee)
•
• Firewalls and security protocols
• Data encryption and protection
DISCLAIMER
I hereby declare that above information
is correct to the best of my Knowledge
and belief.
To obtain a position that challenges and provides me the opportunity to reach my full potential personally and professionally utilize my abilities while making significant contribution to the company. WORK HISTORY
November 2020 - December 2021
Technical Support Engineer Computer Generated Solutions Respond to customer inquiries and assist in troubleshooting and resolving challenges
•
Provide first-level technical support for hardware, software, and network issues.
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Respond to support requests via phone, email, or in-person and diagnose and resolve technical problems.
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Attend calls with clients to analyze, troubleshoot and diagnose hardware problems
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Taking ownership of customer issues reported and seeing problems through to resolution
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Troubleshoot network connectivity issues, including LAN, WAN, and Wi-Fi problems.
•
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
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• Research and identify solutions to software and hardware issues Track computer system issues through to resolution, within agreed time limits
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• Document technical knowledge in the form of notes and manuals Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
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Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
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Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
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Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
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• Performed root cause analysis of reported issues to enact corrections. Explained technical information in clear terms to promote better understanding for non-technical users.
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Provide remote support to users, including VPN setup and remote desktop troubleshooting.
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Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
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Explained technical information in clear terms to non-technical individuals to promote better understanding.
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Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
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CONTACT
Tampa, FL 33613
***************@*****.***
About Me
Manage user accounts and permissions, including password resets and access control
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Collaborated with cross-functional teams to develop solutions for recurring technical problems.
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Documented faults and bugs for referral to development staff for use in updates.
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EDUCATION
May 2024
Master of Science Computer Technology
Eastern Illinois University, Charleston, IL
May 2018
B.Tech(CSE) Computer Science
Andhra University
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