Nurse Educator Clinical
Resume:
Jodie Heaton
Certified Clinical Nurse Educator
Lockport, IL 60441
**********@*****.***
Professional Summary
I have 34 years of diverse work experience and have held a variety of nursing roles including:
• public health/public speaking
• hospital (telemetry, mother/baby, nursery, NICU, L&D)
• manager
• diabetic educator
• preceptor
• office (pediatrics, adult, chronic health diseases, gynecology, OB),
• private duty
• patient educator for pharmaceutical companies
• electronic charting on Cerner, Epic, Microsoft office Authorized to work in the US for any employer
Work Experience
Staff Nurse
Premise Health-Countryside, IL
December 2020 to April 2025
• I have been a condition management nurse educator for the last 4.5 years. In my current role, I provide patient education related to their chronic and newly diagnosed chronic diseases like asthma, COPD, HTN, diabetes, obesity, and hyperlipidemia.
• I’m well versed with pre, type 1, and type 2 diabetes, providing diabetic dietary education, instructions to use glucose meters and CGM systems including sensor placement and syncing with their cellphones. I have over 1,200 logged clinical hours and I plan to test for CDCES.
• I’m in charge of the union’s Covid-19 program, providing members with the most up to date CDC education including length of quarantine, daily calls to check health status and recommend OTC products to treat symptoms, and provide return to work notes.
• For the last year I have developed a 1-year weight loss program called Beyond Weight, which combines dietary modifications with GLP-1 medications, and exercise/lifestyle changes. My average caseload is 9-13 patients per day, a mixture of in person, virtual, and phone visits.
• I thrive in a busy work environment and have lots of experience developing patient education materials, including Zoom classes with up to 30 attendees. I take great pride meeting each patient at their individual learning level and provide them with appropriate educational materials so they can best manage their health.
Private Duty Nurse
Medicare-Southwest IL suburbs
February 2018 to February 2019
• 1:1 in home care of quadriplegic patient with complex autoimmune disease. Patient had tracheostomy, ventilator-dependent, & g-tube.
• Routine patient care included trach suctioning as needed, monitoring ventilator settings and adjusting them based on MD standing orders.
• Blood glucose level monitoring with insulin administration based on MD sliding scale orders.
• Medication administration via g-tube, administration of g-tube feedings per MD orders, frequent patient repositioning and palliative care. All concerns were immediately reported to MD. Certified Clinical Nurse Educator
Ashfield Healthcare-King of Prussia, PA
June 2016 to October 2017
• Provide in-home patient education according to the individual needs of each patient. Educate the patient and extended family members about diagnostic procedures, newly prescribed medications, nutrition, and maintenance of patient health/wellness.
• I was assigned to and responsible for patients in 6 Midwestern states. I was in charge of making and managing my daily schedule, traveling 3-5 days/week.
• Responsible to answer all patient questions, teach the patient how to properly assemble and use their medication, review of medication purpose, most common side effects, and schedule.
• Provide medical advice using DMG protocols, provider directives, or an approved Nursing.
• Maintained accurate/detailed patient records via laptop.
• Maintained contact/correspondence with all assigned patients as determined by the company to monitor for possible drug side effects.
• Maintained a current list of Individual Case Safety Reports in compliance with application regulation, company standard operating procedures and project-specific operational agreements.
• Preliminary triaging to determine ICSR’s classification, priorities, and time frames for subsequent activities.
• Prioritizing and completing multiple projects within company specified time frames, manage client projects, patient and physician relationships, and budgets. Mentor to less experienced or new team members.
• Participating as an active member of multidisciplinary teams to achieve project and corporate goals. Identified project issues and assisted in developing alternative strategies for discussion with management.
• Advanced experience with Microsoft Office Suite Products, specifically Excel, Word, Powerpoint & Outlook. Proficient in the use of audio-visual equipment including projectors, laptops, and DVD players. Public speaking/presentations to physicians, nurses, respiratory therapists, and anesthesiologists. Independent RN Contractor
Sweet Dreams Infant Care Corporation
March 2012 to August 2015
Provide education and hands-on care to high-risk antepartum patients on strict bedrest. Many of my patients are on tocolytics during their last trimester requiring close monitoring for any contractions, have twin-to-twin trimester requiring close monitoring of the fetal sizes, and pre-eclampsia requiring close monitoring of their blood pressure, urine output, and labs which I report back to her neonatologist.
• Provide infant care basics education to parents such as feeding, bathing, cord care, circumcision care, and comfort measures in their home. The majority of my clients are new parents of multiples with health problems who have just been discharged from the NICU to home in need of much assistance. Many are on medications, adhere to strict feeding schedules which require recording and reporting their weekly weight to the doctor, and are on Apnea monitors.
• Provide breastfeeding assistance as needed, including correct infant latching, teaching a variety of breastfeeding positions, review recommended breast milk storage guidelines and the most current recommended breastfeeding schedule per the American Academy of Pediatrics.
• Teach parents how to properly clean/prepare infant bottles using powder, concentrate, ready-to-feed or breast milk.
• Provide education to parents whose infant(s) have been discharged to home from the NICU, including following discharge instructions such as giving medications orally and via NG tube.
• Teach parents how to properly use and feel comfortable using durable medical equipment now in their home such as Kangaroo pumps and I.V. pumps.
• Provide total infant care either for a 12 hour day shift or a 12 hour night shift to allow the parents adequate rest, averaging a 48 hour week schedule.
• Assist the parents with sleep training for their infants once they reach 3-4 months of age, including following a consistent night routine. I am a certified infant sleep trainer, using the literature written by Dr. Marc Weissmuller.
• Remain as a resource 24 hours/day to the parents if they have questions, concerns, or request additional support and/or guidance.
• Serve as a vital member of the care team by updating physicians and specialists with infants' progress, regression, or any concerns that develop during the time I am interacting with the family.
RN Case Manager/Manufacturer Liaison
A-Line Staffing
July 2013 to December 2013
Contract)
• Provide telephone information and education to patients regarding their underlying disease process and prescribed therapy, primarily using the Milliman & Interqual system.
• The disease processes I dealt with most were relapsing remitting multiple sclerosis, various types of cancer, and autoimmune diseases. The prescribed medications I worked with daily were Considerate, Nexavar, Stivarga, Humira, and Enbrel.
• Member of a 24/7 all-RN team responsible for handling all inbound, outbound, and after hours patient calls for 3 pharmaceutical companies.
• Responsible for balancing call volume in addition to required participation in the department's multiple projects, priorities, and daily operations.
• Ability to function in a high-paced call environment which was in change on a daily basis and taking on new assignments and tasks as delegated by the Manager.
• Responsible for meeting assigned weekly quotas/goals as defined by the Manager. RN Case Manager/Utilization Reviewer
United Healthcare
January 2011 to September 2011
Contract)
• Provide telephonic case management services to members, including educating members regarding their health diagnoses and medications, proper use, purpose and possible side effects of their prescribed medications.
• Assist members with keeping their out-of-pocket expenses to a minimum by identifying and using in-network physicians, clinics and hospitals whenever possible. I also assist members with using generic medication alternatives as well as utilizing prescription mail-order when found to be a covered benefit. I frequently consult with a staff social worker to assist members with such things as transportation, prescription and office visit co-pay assistance, free and reduced-cost counseling services, and identifying and using the least expensive durable medical equipment vendors in their plan.
• Frequently using the Milliman system, I work with members in need of general disease case management services like those with hypertension, congestive heart failure, diabetes, migraines, morbid obesity and depression.
• Responsible for Utilization Review of high risk/antepartum patients to prepare for United Healthcare Center of Excellence.
• Due to my OB nursing experience, I was assigned to work with those members presenting with a high-risk pregnancy. When possible, members were referred to a UHC Perinatal Center of Excellence for their prenatal care. Many patients were homebound and often on modified bedrest, using tocolytics and being monitored via in-home external fetal equipment.
• I also work with complex case management members with such conditions as cancer, congenital heart defects requiring surgical intervention, blood diseases like hemophilia and advanced sickle cell disease requiring IV therapy, autoimmune diseases requiring IV therapy and patients with advanced AIDS.
• The overall goal of the case manager is to assist members in identifying barriers which prevent them from attaining their health care goals and helping the member to live the healthiest possible lifestyle. Once gaps are identified I work directly with the member in eliminating or minimizing these gaps to promote their overall health and to function as independently as possible.
Case Manager/UR Coordinator
Aunt Martha's Health Care Network
October 2009 to November 2010
Contract)
• I provide utilization review, using tools such as chart audits, randomly choosing ten charts per week for review to ensure standards of care are being met. I also developed patient satisfaction surveys, including a section for patients to list suggestions for overall improvement. Based on my findings I assisted in changing existing standard forms if/when needed with the input of staff M.A.'s, providers, and patients.
• Provide clinical hands-on nursing care to new, established and high-risk OB patients. I also provide case management services to newly diagnosed and established high-risk patients from their diagnosis to delivery or transfer of care to a high-risk perinatal center.
• I was trained by staff physicians to use a portable ultrasound to confirm fetal position when in question. I also remove staples from the patient's incision site 1 week post-delivery and teach the patient how to aseptically care for her incision at home.
• I developed a high-risk OB case management program. Once a potential or actual high-risk issue is identified I provide verbal and written information to the patient regarding her diagnosis. I then collaborate with high-risk centers to evaluate the patient, assisting the patient in getting her initial appointment, working with in-network providers in her insurance company. Patient status updates are reported promptly to her obstetrician and perinatologist to ensure immediate intervention. I assist the patient and high-risk clinic in developing a plan of care, specific to the patient's needs. If recommended, the patient's records are sent to the high-risk clinic for transfer of care.
• I led a team of 6 medical assistants, responsible for teaching them basic patient assessment skills and correct charting. I also assist in maintaining adequate patient flow by rooming-in patients, drawing labs, giving PO and IM medications as ordered by the providers and reporting all positive STD results to IDPH. All patients with positive results are counseled regarding transmission and prevention of further STD's prior to treatment. Advocate Good Samaritan Hospital
Birth Center
August 2004 to May 2009
• Care of 1-2 laboring patients in a Level 3 care center.
• Collaboration with other healthcare professionals when needed.
• Educating patients and their support person(s) concerning the labor process, preterm labor issues and medication orders/treatment options. I was trained by an experienced bereavement counselor from our unit before I was slowly exposed to the unique caring and nurturing needs of patients with fetal losses.
• Care of 2-5 mother-baby couplets.
• Provide postpartum patient education to vaginal and cesarean section patients.
• Provide newborn education to the postpartum patient and support person(s).
• Care of the normal newborn in nursery, including growth measurements, all mandatory testing, admission and ongoing newborn assessments, notifying the pediatrician of admissions and of any problems/concerns.
• NICU experience limited to feeders and growers.
• Function in the O.R. as scrub, circulator, and first assist when needed.
• Recovery of the post-op/cesarean or post-hysterectomy patient.
• Function as a charge nurse when needed and responsible for educating student nurses and new RN staff.
RN Case Manager Division of Specialized Care for Children University of Illinois at Chicago-Chicago, IL
March 2000 to February 2005
10/97-01/00
• Provide care coordination for families and their children with special health care needs, mostly chronic in nature, from birth to age 21.
• Provide non-cost diagnostic services if it is suspected that an eligible medical condition exists. Conditions eligible for services must fall under one of eleven categories which include orthopedic conditions, heart defects, hearing loss, neurological conditions, birth defects, disfiguring defects, speech conditions requiring medical/dental treatment, chronic disorders, inborn metabolic disorders, eye impairments and urinary impairments.
• Assist families to maximize their primary insurance plan when one exists with the treatment for chronic health impairments recommended by MD specialists, such as therapy, medications, specialized durable medical equipment and supplies.
• Help families develop a plan of care, coordinate services, link families with other available resources, and assist families advocate for their impaired child, making the best use of their insurance and other payment sources.
• Assist families whose child has an eligible medical condition apply for DSCC financial assistance in addition to coordinating with their insurance benefits.
• Be an available resource to families and attend all IEP meetings at the affected child's school.
• Review student's immunization records/counsel caregivers to assure record is up to date and child can attend school.
• Assist/train school staff with proper care and knowledge to be able to take care of students that are disabled.
• Assist families whose child is medically fragile and technologically dependent care for their child in their family home through Illinois Waiver Program. This allows the child to be cared for in their home or a community setting rather than in an institution. Staff RN
St. Anthony's Hospital
December 2003 to October 2004
• Care of 1-2 laboring patients in a Level 2 LDRP setting.
• Collaboration with other healthcare professionals when needed.
• Educating patients and their support person(s) concerning the labor process, preterm labor issues, medication orders/treatment options, and bereavement counseling for those with fetal losses.
• Transfer of the unstable patient to designated Level 3 care center when possible. If the patient delivered at our facility she and the newborn were stabilized whenever possible and transferred to assigned tertiary facility STAT.
• Care of 2-Provide post- partum patient education to vaginal and cesarean section patients.
• Provided newborn education to the post- partum patient and support person .Care of the normal newborn in the nursery setting, including growth measurements, all mandatory testing, admission and ongoing assessments, notifying the pediatrician with newborn admissions and of any problems/concerns.
• Function in the O.R. as RN scrub, circulator and first assist when needed.
• Recovery of post-op/cesarean section or post-hysterectomy patient.
• Transfer the patient and her newborn(s) to appropriate units when stable. Staff RN
Provena St. Joseph Medical Center
June 2003 to December 2003
Primary care responsibilities of 2-5 telemetry patients, including medication administration and telemetry interpretation. I prepared the telemetry patient for in-hospital invasive procedures such as angiograms, CABG, and placement of pacemakers. I also prepared telemetry patients for non-invasive telemetry testing such as stress tests, EKG's and echocardiograms.
• Attendance and passing basic telemetry interpretation classes were provided and required.
• I also provided education of the telemetry patient and their support person(s) regarding their medications, procedures, and discharge instructions. Silver Cross Hospital-
Staff RN & Childbirth/Lactation Educator
Silver Cross Hospital
March 2000 to May 2002
Completion of patient charts, including verification of insurance benefits. Obtain pre-authorization for in-hospital procedures such as LEEP procedures, surgeries and c-section deliveries.
• Assisting doctors with office procedures such as pap smears, breast exams, colposcopies, biopsies, cryotherapy, and placement of birth control devices such as IUD's.
• Injection of contraceptives in the office.
• Provide prenatal education with each prenatal visit, including performing NST.
• Review diets with patients having gestational and type-1 diabetes, teaching patients how to monitor their blood glucose levels. Responsible to call patients with any changes needed in their insulin dose.
• Assist infertility patients with learning their assisted reproductive treatment plan.
• Provide internal cervical exams of the ante-partum patient 36+ weeks gestation.
• Teach childbirth and breastfeeding education classes at Silver Cross Hospital, certified by Prepared Childbirth Educators.
• Nurse educator to all new staff and student nurses,
• Surgical first assist for scheduled and emergency cesarean sections and some gynecological surgeries such as tubal ligations and hysterectomies.
• Worked part-time on the OB Unit, being cross-trained in L&D, postpartum and newborn Public Health Nurse/Family Case Manager
Will County Health Department
November 1992 to September 1997
• Provide clinical care of patients from newborn to adult in the Community Health Center.
• Assist families obtain health insurance through IDPA and locate community providers accepting patients.
• Assist pregnant females and their child (ren) with enrollment in WIC Program.
• Enroll families in Healthy Moms/Healthy Kids Family Case Management Program to assess family health needs and assisting families in obtaining health care, dental care, prenatal care, and in obtaining mental health care assistance if needed.
• Assist families obtain transportation working directly with First Transit and the local bus service in the community.
• Charge RN of many community well-baby and mass immunization clinics throughout Will County.
• Provide home visits to enrolled case management families to continually assess family needs.
• Charge RN of several public schools throughout Will County. I administered medications, reviewed student immunization records, assisted with vision and hearing screenings, provided first aide, administered Epi-Pens, and provided staff and parent inservices when needed. Common topics included lice prevention/control, correct use of Epi-Pen by non- medical staff, and birth control education in the high schools.
• Provide/organize community outreach services throughout Will County such as senior citizen blood pressure screenings, flu clinics, and back-to-school fairs. Education
Bachelor of Science in Nursing in Nursing
St. Joseph College of Nursing - Joliet, IL
August 1990 to May 1992
Associates Degree in Nursing in Nursing
Joliet Junior College - Joliet, IL
August 1987 to May 1990
Nursing Licenses
RN
Expires: May 2026
State: IL
Skills
• Critical Care
• RN
• Medication administration
• IV insertion
• EMR systems
• Home Care
• Home Health
• Staff Nurse
• Acute care
• Medical Surgical
• Hospital Experience
• Pediatrics
Certifications and Licenses
RN License
BLS Certification
CPR Certification
Registered Nurse (RN)
May 1992 to May 2026
041-371278
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