Program/Project Management Organizational Transformation

PROFILE:

Senior Program/Project Manager with **+ years of experience leading large-scale IT infrastructure and cloud transformation initiatives. I excel in managing complex, multi-workstream projects, collaborating with cross-functional teams, and driving vendor partnerships to achieve business objectives. With a proven ability to create and streamline processes, I help organizations adapt and transform by implementing innovative solutions that enhance efficiency and drive sustainable growth. I am adept at leading organizational transformation efforts through clear, actionable roadmaps and collaborative leadership, with a proven track record of successful project outcomes, risk mitigation, and fostering collaborative environments.

SKILLS:

Program & Project Management

IT Service Management (ITIL, PMO Frameworks)

SAFe Agile, Waterfall, and Lean Methodologies

Change, Release, Incident, and Problem Management

Risk & Issue Management, Enterprise Risk Management

Business Case Development, Budgeting & Forecasting

End-to-End Project Lifecycle Management

Leadership & Team Management

Cross-Functional Team Leadership

Stakeholder Engagement & Executive Alignment

People Management, Coaching, Onboarding, and Knowledge Transfer

Vendor & Financial Management

Procurement & Vendor Management

Contract Negotiation, SOWs, and Grants Oversight

Financial Modeling, Cost Control, and Invoice Reconciliation

Collaboration & Tools

Microsoft Teams, SharePoint, Confluence, JIRA, Rally, Asana, MS Office Suite, Workday, Vndly

Executive Dashboards, Reporting, and Leadership Stakeholder Communication

Business & Process Optimization

Business Process Redesign & Process Modeling

SLA Design, KPI Development, Metrics & Monitoring

Organizational Change & Transformation Leadership

Audit, Compliance & Governance

Regulatory Standards: SOX, PCI, SAS 70, COBIT

Audit Readiness & Documentation

Policy Development & Standard Operating Procedures

Infrastructure, Digital & Cloud Competencies

Cloud Platforms: Microsoft Azure, AWS, Oracle Cloud

Infrastructure Modernization & Cloud Migrations

Integration and Management of Digital Platforms and Enterprise Systems

End-of-Life/Support Projects & Data Center Consolidation

Testing & Quality Assurance

Oversight of Testing Phases: IST, UAT, ETE, Regression, and UCT

QA Coordination with Development and Release Teams

Test Planning, Defect Triage, and Compliance Validation

Organizational Transformation

Change Enablement, Framework Implementation, Stakeholder Adoption & Communications

PROFESSIONAL EXPERIENCE:

Inspire Brands • Sr. Technical Program/Project Manager (Contractor) 8/2022 – 3/2025

Directed cross-functional teams across IT Security and Enterprise Apps to deliver data center consolidations, system upgrades, and cloud/database migrations, boosting scalability.

Led a modernization program, overseeing the migration of applications and services from DAPI to IDP, including the transition of user authentication and data management systems and decommissioning legacy systems. Resulting in immediate cost savings and improved security, performance.

Steered the strategic integration of Customer Service Management (CSM) ServiceNow, eliminating redundancies, consolidating systems and brands, and optimizing the technology stack to enhance efficiency and reduce costs.

Executed End of Life/Support project, overseeing the remediation, upgrading, and decommissioning of 400+ Windows servers.

Partnered with cybersecurity and dev teams to implement Okta integrations, enhancing access control and compliance.

Ensured that cloud and on-premise infrastructure supporting payment systems met PCI DSS requirements, including network segmentation, logging, and secure authentication protocols.

Provided weekly executive dashboards, vendor performance reviews, and risk assessments to maintain alignment with program milestones and financial targets.

Identified and addressed operational gaps, implementing preemptive measures to mitigate risks, improve system stability, and enhance efficiency. Championed process improvements and delivered actionable recommendations for continuous enhancement.

Fostered collaboration across diverse teams, departments, stakeholders, and vendors, leveraging tools such as Teams, SharePoint, Jira, and Confluence.

Validated contractor assignments and managed vendor relationships throughout the lifecycle, including procurement, risk assessments, implementation, and ongoing maintenance. Oversaw onboarding and knowledge transfer (KT) for third-party partners, ensuring alignment with internal frameworks. Processed procurement SOWs and routed for approval via IronClad.

Provided cost reporting throughout the project lifecycle, including budgeting, invoice validation and submission, forecasting, and reconciliation. Validated time and processed invoices using Workday Vndly.

Performed preliminary project activities, including project scoping, business case development, proof of concept, and procurement.

Capgemini • Program Engagement and Technical Delivery Manager 11/2020 - 7/2022

Engagement Manager and delivery lead for large Retail chain Executed Unit ID Expansion and technical debt remediation initiatives within a SAFe Agile Large Solution Framework, ensuring alignment with client business objectives and continuous improvement.

Initiated the Microsoft Azure cloud migration of enterprise applications, overseeing strategy, execution, and risk mitigation—including integration of Azure Active Directory (AAD), Azure Kubernetes Service (AKS), and infrastructure provisioning—to ensure secure, high-performance delivery with minimal disruption.

Directed a team of 32 including scrum masters, developers, testers, cloud architects, and infrastructure engineers, ensuring successful completion of cloud migration milestones and application modernization.

Acted as the primary liaison between Capgemini and client executives, ensuring strategic alignment, timely issue resolution, and delivery of continuous business value.

Served as the main escalation point for all engagement-related issues, proactively identifying and resolving risks affecting program success and maintaining compliance with PCI standards during system upgrades and migrations.

Maintained program governance artifacts, including SOWs, risk logs, staffing plans, financial records, and executive dashboards to support informed decision-making and audit readiness.

Delivered consistent communication to executive leadership, providing program status updates, financial insights, risk assessments, and strategic recommendations.

Managed engagement financials, including forecasting, cost controls, invoice tracking, and presentation of financial contribution margin and DVI reports, optimizing outcomes within budget constraints.

Administered change control processes to adapt to evolving project scope, resource demands, or financial conditions, ensuring delivery flexibility in a dynamic environment.

City of New Orleans • Sr. Program/Project Manager (Contractor) 08/2017 - 04/2020

Steered large-scale municipal financial systems projects (Property Tax, Cashiering, Revenue Sales Tax, ERP), applying PMO methodologies to manage scope, cost, and schedule. Reduced technical maintenance costs by 25% and improved operational efficiency.

Championed the CIO’s PMO enterprise standardization initiative by analyzing existing project management practices and recommending process improvements that aligned with modernization goals.

Led the RFP process, vendor selection, and contract negotiations—including SOWs and amendments—ensuring optimal terms and alignment with project objectives. Enhanced vendor relationships, implemented payment tracking metrics, and resolved recurring issues to prevent project delays.

Directed project budgeting activities, including forecasting, cost analysis, and reconciliation. Presented financial status to leadership and ensured vendor payments were processed accurately and on time.

Spearheaded cross-departmental collaboration and stakeholder engagement, driving cultural adoption of the project delivery life cycle. Modernized legacy systems through technology upgrades, cloud migrations, and disaster recovery coordination.

Facilitated resource optimization by launching cross-training programs, breaking down silos, clarifying role expectations, and prioritizing work for overlapping teams—improving project throughput and team cohesion.

Managed all project documentation using SharePoint and Microsoft Office tools, maintaining repositories for deployment, testing, and change management materials.

Contributed to cybersecurity disaster recovery efforts following a ransomware attack. Strengthened access protocols, collaborated with IT security teams, trained staff on compliance measures, and supported post-incident mitigation planning.

Ensured regulatory compliance by supporting financial audit processes and maintaining transparent, audit-ready documentation across project phases.

AT&T • Sr. Technical Project Manager (Contractor) 06/2012 - 07/2017

Delivered high-impact network and software programs at AT&T, managing cross-functional teams and full project lifecycles to improve speed, quality, and compliance across enterprise systems.

Lead Project Manager for Business Network Solutions, driving large-scale infrastructure improvements and software development programs across Ethernet, GAMMA, and Network on Demand (Flexware) portfolios using SAFe Agile and Waterfall methodologies and project tracking via Rally. Delivered all initiatives on time and within budget.

Led multiple end-to-end lifecycle projects concurrently, coordinating requirements with business stakeholders, architectural design with Enterprise and Application Architects, development with SMEs, testing with IBM and Enterprise QA teams, deployment with Release teams, and post-implementation reviews.

Directed all phases of testing including IST, ETE, UAT, UCT, and regression testing to ensure quality and compliance with business requirements.

Managed comprehensive project financials including forecasting, monthly budget analysis, true-ups, and reconciliation. Delivered 20% efficiency gains and exceeded annual cost-saving targets.

Maintained clear and consistent communication with leadership through status reports, WBS tracking, deployment readiness packages, and meeting documentation.

Identified project risks, issues, and jeopardies, implementing mitigation strategies and contingency plans. Ensuring delivery continuity and full compliance with AT&T standards and SOX regulations, including environmental law adherence.

Interactive Communications, Atlanta, GA • IT Change Manager / Technical Project Manager 07/2007 – 03/2012

Created and established an enterprise-wide IT Change Management department from the ground up, transforming fragmented practices into a standardized, audit-ready process aligned with compliance frameworks.

Developed the operating model, governance structures, SOPs, and toolsets to support compliant, scalable IT operations aligned with COBIT, SAS70 Type I & II, and PCI standards.

Drove organizational and cultural transformation, launching division-wide training programs and championing a culture of accountability, risk-awareness, and continuous improvement. Chaired governance bodies including the Change Advisory Board (CAB), Emergency CAB, and Project Review Boards to ensure transparency and strategic alignment.

Led high-impact client-facing transformation initiatives such as platform migrations and enterprise implementations for Walmart, Target, First Data, and Western Union—integrating technical, procedural, and stakeholder requirements.

Managed full procurement lifecycle for change-related initiatives, overseeing vendor selection, RFPs, purchase orders, and invoice processing to ensure cost control and vendor accountability.

Defined performance baselines and KPIs, achieving a 10% improvement in Software Quality Productivity and driving ongoing process refinement and delivery excellence.

EDUCATION:

Masters of Business Administration, 2013

Michael J. Coles College of Business, Kennesaw State University, GA

Certificate, Project Management Certification Course, 2011

Kennesaw State University, GA

Bachelors of Arts, 2005

College of New Rochelle, NY

TRAININGS / CERTIFICATIONS:

Engagement Manager Certification, 2021

SAFe Agile for Teams Certification, 2020

Microsoft Project 2010 Certification, 2011

New Horizon Information Security Training, 2010

New Horizon GLBA Privacy Notice Training, 2010

ITIL Foundation v2 Training, 2007

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