Data Entry Customer Service

Sarah Pokorny

**** ******** ******, **** ***** 440-***-**** *****.*******@*****.***

Education

ASSOCIATES OF APPLIED SCIENCE LAKELAND COMMUNITY COLLEGE

Major: Business Management, obtained May 2020

Minor: Entrepreneurship, obtained May 2020

Related coursework: Business Management, Business Communications, Intro to Entrepreneurship

HIGH SCHOOL DIPLOMA MAY 2010 WILLOUGHBY SOUTH HIGH SCHOOL

Skills & Abilities

Dedicated

Fast learner

Team player

Proficient with latest business software

Good with oral communication skills

Hard working

Strong knowledge of management and data interpretations

Skilled in research activities of data collection and report making

Excellent analytical and logic building skills to help detect errors and inconsistencies

Excellent customer service skills

Experience

DATA ENTRY CLERK LIVANTA MARCH 2022-APRIL 2025

Paid close attention to the detail on appeal forms for precise and accurate information

Maintained the confidentiality of customers appeal records, adhering to strict privacy protocols.

Communicated well with my superiors when errors were found and worked to solve them

Utilizing time management and accurately getting appeals finished in a timely manner,

RETAIL PHARMACY TECHNICIAN MARCS PHARMACY SEPTEMBER 2019-JUNE 2021

Paid close attention to the detail on prescriptions sent in by doctors

Processed and dispensed prescription orders in a high volume and high-pressure environment

Had a clean and organized work area

Created new profiles for any new patients

Knowledge of the Ohio pharmaceutical laws for controlled and non-controlled medication

Communicated well with pharmacists and customers

Responsible for checking and putting away the order properly on the shelves

Provided exceptional customer service in a safe and clean environment

Worked with insurance companies in regards to billing medications and locating the customers insurance information

SECRETARY/PCA UNIVERSITY HOSPITALS MAY 2015- FEBRUARY 2020

Organized TeleTracking for nursing staff

Organized and was head of PCA Unit Practice Council

Responsible for Hospital staff meetings and up to date curriculum

Advised management with daily unit activities

Reviewed and enhanced patient safety protocols

Communicated with doctors and patient family members for updates

Trained EKG technician

Trained Phlebotomy technician

STNA ALTERCARE AUGUST 2011- FEBRUARY 2016

Bathed and groomed geriatric patients to ensure their daily personal hygiene

Reported to the RN any changes or inconsistencies

Responsible for patient ADL, ROM activities

Reported to doctors and management regarding patient care and safety

Provided customer support to families

CASHIER/SOFTTLINES KMART MAY 2007-MAY 2010

Handled cash transactions for customer orders

Online transactions

Stock handler and inventory

Merchandise restocking and display

Closing transactions

Customer dispute and support

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