Customer Service High School
Resume:
High School Diploma:
*D Academy
Donna, TX
Some College (No Degree):
Medical Assisting
Southern Career Institute
Pharr, TX
cindymelisamedrano90@gmail.c
on
Alamo, TX 78516
Skills
Customer services
representative
•
• Cashier
• Repacked
• Inbound and Outbound Calling
• Quality Control
• Customer Service
• Research
• Documentation
• Store maintenance
• Active Listening
• Microsoft Outlook
Education And Training
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Senture - Customer Service Representative
McAllen, Texas
10/2022 - Current
Staff Force Personnel Services - Repacker
McAllen, TX
05/2021 - 10/2022
Churches Chicken - Team Member
Donna, Texas
11/2021 - 01/2022
Cindy Melisa Lopez
Summary
Experience
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
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• Answered customer inquiries via phone, email, and chat. Tracked orders from start to finish to ensure timely delivery of goods or services.
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Maintained a high level of professionalism when dealing with difficult customers.
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Maintained detailed records of customer interactions, transactions and comments for future reference.
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• Provided exceptional customer service to ensure customer satisfaction. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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Identified defective merchandise or incorrect shipments and reported them accordingly.
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Organized products in an orderly manner to facilitate efficient repacking operations.
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Maintained a safe working environment by adhering to safety procedures and guidelines.
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• Kept work areas clean at all times by disposing waste materials appropriately. Assembled boxes, cartons or crates for repacked items using appropriate packaging materials.
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• Repaired damaged containers or packaging material when necessary.
• Followed standard operating procedures while performing assigned tasks.
• Maintained a clean and organized work area throughout shift.
• Monitored expiration dates on food items for freshness assurance.
• Collaborated with team members to maximize productivity and efficiency. Burlington Coat Factory Department Store - Cashier McAllen, Texas
10/2021 - 12/2021
Staff Force Personnel Services - Repack Associate
McAllen, Texas
01/2016 - 04/2017
Resolved customer complaints professionally in accordance with company policy.
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• Balanced daily transactions on a computerized point-of-sale system. Conducted price checks for special orders or discounts as requested by customers.
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Manually lifted boxes weighing up to 50 pounds onto conveyor belts or pallets.
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Complied with company policies regarding the handling of hazardous materials.
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• Assisted customers with inquiries related to product availability or pricing.
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