Customer Service Human Resources
Resume:
*******@*****.*** 081******** www.linkedin.com/in/merit-
madubuike-8b3399139
OBJECTIVE
Detail-oriented professional
with a diverse skill set
encompassing document
control, customer service,
human resources, tele-sales,
secretariat duties, and front
desk operations.
Demonstrated expertise in
problem-solving and
communication, coupled with
adaptability and empathy.
SKILLS
- Attention to Detail
- Document control
- Knowledge of Nigeria
Immigration Laws and
Procedures
- Organizational Skills
- Communication Skills
- Computer Proficiency
- Problem-Solving Abilities
- Discretion and Confidentiality
- Time Management
- Cross-Cultural Competence
- Teamwork and Collaboration
PROFESSIONAL TRAINING
Project Management Professional
course 2017
MERIT OSAREN MADUBUIKE
*******@*****.***
EXPERIENCE
DATE: 2018 TO DATE
JOB TITLE: TELESALES/CUSTOMER SERVICE EXECUTIVE
BANKING SECTOR: OPAY DIGITAL SERVICES LIMITED
- Client Communication: Proactively engaged with clients through calls to understand their financial needs, address complaints, and resolve issues with products or services, ensuring prompt and effective solutions.
- Customer Support: Responded efficiently and accurately to client inquiries, explaining possible solutions and ensuring clients felt supported and valued throughout their interactions.
- Document Management: Utilized advanced document management systems and software to maintain precise digital records of client documents and correspondence, ensuring data integrity and accessibility.
- Problem Resolution: Addressed discrepancies or issues with client documents, employing problem-solving skills to find effective solutions and ensure seamless closure on request.
- Confidentiality Maintenance: Handled sensitive client information with discretion, maintaining confidentiality in compliance with privacy regulations and fostering trust with clients.
- Task Prioritization: Effectively prioritized tasks to meet deadlines for document submission and client communication, optimizing productivity and service delivery.
- Active Listening: Engaged in active listening with callers, confirming or clarifying information and adeptly diffusing tensions with angry clients, ensuring positive client experiences.
- Relationship Building: Cultivated lasting relationships with clients and call center team members, fostering trust and reliability through consistent and professional interactions.
DATE: 2018 TO 2018
JOB TITLE: BUSINESS DEVELOPMENT EXECUTIVE
AUTOMOTIVE SECTOR: GOF AUTOS LIMITED, LAGOS.
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PERSONAL DETAIL
NYSC: 2016-2017
Phone Number: 081********
Gender: Female
ADDRESS
6, Olasepe Estate, Denro,
Ojodu Berger, Ikeja, Lagos.
EDUCATIONAL
QUALIFICATIONS
BSc. In Mass Communication
2011-2015
School: University of Lagos, Akoka
Lagos State.
Class of Degree: Second Class
Upper Division.
VOLUNTARY SERVICE
S.O&U GROUP LIMITED 2015
Service Description
- Copywriting, radio and TV scripting,
content development, Image and
visual direction.
- Presentation, voice over and
production of documentaries.
- Liaise with clients and interpret
their briefs.
- Develop creative ideas and Present
ideas to the creative director for
approval and development and
then to clients.
- Amend, revise or redevelop adverts
or campaigns in response to
feedback from the creative
director, account team or clients.
REFERENCES
Available on request
- Parts Management: Liaised with service technicians to coordinate parts ordering, ensuring availability for timely repairs and maintenance.
- Customer Service Excellence: Answered inquiries regarding service outcomes, scheduling, and booking appointments, providing detailed information and ensuring a smooth vehicle drop-off and pick-up process.
- Client Advisory: Provided customers with comprehensive information and advice on warranty protections, potential cost savings, and the benefits of trading in versus repairing their vehicles, fostering trust and satisfaction.
- Workflow Oversight: Managed and supervised the dealership's workflow and schedule, optimizing efficiency and ensuring timely service delivery.
- Communication Management: Called customers to update them on service changes or vehicle pick-up times, maintaining clear and proactive communication throughout the service process.
- Relationship Management: Cultivated positive relationships with customers to encourage repeat business and enhance overall satisfaction.
- Financial Management: Ensured accurate billing by detailing all services rendered and associated costs to customers, efficiently processing payments and maintaining financial records. DATE: 2017 TO 2018
JOB TITLE: ADMIN/CUSTOMER SERVICE OFFICER
IMMIGRATION SECTOR: TEESIDES CONSULTS, IKEJA, LAGOS
- Record Management: Effectively kept, organized, and updated company records, ensuring easy accessibility and compliance with regulatory requirements.
- Customer Service Excellence: Took orders from customers, ensuring accurate and timely processing, while also addressing complaints and questions promptly to maintain customer satisfaction.
- Document Organization: Established and maintained a systematic filing system for important documents, facilitating efficient retrieval and storage.
- Documentation Accuracy: Ensured accurate documentation of client financial information and immigration-related documents, adhering to regulatory standards and facilitating smooth immigration processes.
- Human Resources Support: Assisted the human resources department during recruitment processes as needed, contributing to the selection and onboarding of qualified candidates.
- Account Management: Opened and managed customer accounts, maintaining accurate financial records of orders processed and preparing reports on expenses and office budgets.
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- Feedback Management: Kept meticulous records of customer feedback, comments, and complaints, enabling the identification of trends and areas for improvement.
- Financial Management: Managed petty cash disbursements and maintained financial accounts, ensuring transparency and accountability.
- Database Maintenance: Maintained the company database, ensuring data accuracy and integrity for operational efficiency.
- Reporting: Prepared and submitted end-of-month staff reports, collating relevant information for management review. DATE: 2017 TO 2017
JOB TITLE: REPORTER/RESEARCHER
MEDIA SECTOR: PIVOT ENVIRONMENTAL LIMITED, LAGOS
- Script Development: Generated and developed engaging program ideas, ensuring alignment with target audience preferences.
- Script Maintenance: Updated and edited scripts, ensuring accuracy and relevance to current events and audience interests.
- Meeting Coordination: Facilitated collaborative meetings with producers, directors, and writers to discuss research needs and program content, fostering effective communication and idea exchange.
- Research Excellence: Conducted comprehensive research on various topics using internet resources, ensuring accuracy and relevance of gathered information.
- Reporting and Presentation: Compiled and presented research findings accurately and effectively through reports and presentations, demonstrating strong communication and presentation skills.
- Administrative Support: Provided efficient administrative support including typing, call management, and contract handling, contributing to smooth operations within the production team.
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