Business Development Digital Marketing
Resume:
TERENCIA TANDOH
********.******@*****.***
https://linkedin.com/in/terenciatandoh1000
PERSONAL STATEMENT
Results-driven Business Development Executive with experience in multi-national organizations. Proven expertise in client acquisition, strategic partnerships, and revenue growth. Strong ability to analyze market trends, negotiate contracts, and develop data-driven business solutions. Adept at working in diverse environments and skilled in stakeholder engagement, and digital marketing. EDUCATION
Arden University Coventry, United Kingdom
Msc. Data Analytics and Operations Graduation Date: July 2025 University of Professional Studies,Accra, Ghana
Bsc. Banking and Finance Graduation Date: June 2018 Chartered Institute of Marketing, UK United Kingdom Diploma in Professional Marketing
CERTIFICATIONS (https://www.credly.com/users/terencia.tandoh)
● Chartered Institute of Marketing - United Kingdom Diploma in Professional Marketing
● Chartered Institute of Marketing - United Kingdom Certificate in Professional Marketing WORK EXPERIENCE
Glico Pensions Trustee Company LTD - Accra, Ghana January 2021 – present Business Development Officer
● Conducted field prospecting and onboarded over 100+ corporate clients, leading to a 30% increase in customer base and 60% increase in revenue.
● Organized and delivered product presentations to executives, resulting in key long-term partnerships.
● Liaised with clients to retrieve contribution schedules and ensure full compliance with pension regulations.
● Led customer engagement programs that boosted product awareness and improved retention by 60%.
● Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
● Collaborated with cross-functional teams for the successful execution of business development initiatives.
● Streamlined internal processes through continuous evaluation of workflow efficiency, leading to improved organisational agility in responding to market trends.
● Completed and submitted weekly, monthly and yearly reports support executive decision making
● Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
Claims Assistant
● Expedited claim resolution with prompt evaluation and settlement of claims.
● Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
● Continually updated knowledge on industry-specific regulations, ensuring compliance and maintaining a high standard of professionalism in interactions with clients.
● Prepared comprehensive reports for upper management detailing key findings from investigations into complex
Appolonia Development Company - Accra January 2020–December 2020 Administrative Assistant
● Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
● Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately.
● Supervised staff and delegated tasks to maintain positive, productive administrative operations.
● Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
● Updated reports, managed accounts, and generated reports for the company database.
● Oversaw office inventory activities by ordering requisitions and stocking and receiving shipments.
● Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
● Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
● Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
● Managed calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
Rouge Palette- Accra. September 2019 to December 2018 Marketing Executive
● Developed and implemented targeted digital strategy to improve business performance.
● Analyzed consumer usage patterns to identify trends and target key demographics.
● Developed marketing plans based upon extensive research and targeted prospects. Agricultural Development Bank- Accra. January 2019 – August 2019 Compliance Officer
● Assisted with the quality assurance program, including on-site evaluations, internal audits, and customer surveys.
● Monitored compliance with processes, policies, procedures, and standards in regard to the collection and management of annual contributions from shareholder companies.
● Improved company policies and standards to outline ethical, safe, and efficient procedures.
● Liaised with risk management, internal audit, and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
● Established and cultivated productive relationships with regulatory bodies. Customer Service Representative September 2018 to December 2018
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Educated customers on promotions to enhance sales.
● Responded to customer requests for products, services, and company information.
● Answered customer telephone calls promptly to avoid on-hold wait times. SKILLS
● Marketing
● Product Development
● Customer and Client Relations Management
● Microsoft Office Professional
● Digital Marketing and Social Media
● Relationship Building
● Administrative and Organisational Support
● Market Trend Analysis
● Data Mapping
● Staff Training
● Contract Review and Recommendations
● Business Development & Sales Strategy
● Market Research & Trend Analysis
● Data Analytics and Operations
REFERENCES
Available upon Request
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