Medical Billing Office

GENITA TAYLOR-JONES

Henrico, VA 804-***-**** *******@*****.***

Professional Summary

Highly experienced Medical Office Professional

with over 20 years in healthcare administration,

clinical operations, and patient care services.

Proven success managing front office operations,

medical billing, coding, insurance claims, and

laboratory procedures. Skilled in staff coordination, EMR/EHR systems, infection control, Medicare/

Medicaid processes, and patient education.

Recognized for organizational excellence, quality- driven leadership, and a strong commitment to

optimizing healthcare workflows.

Core Skills

• Medical Office Management

• Medical Billing & Coding (Medicare/Medicaid

Expertise)

• Patient Scheduling and Registration

• EMR/EHR Systems (Epic, Cerner)

• Insurance Verification & Claims Processing

• Phlebotomy & Specimen Handling

• Clinical Laboratory Operations

• Staff Training and Supervision

• Infection Control and Compliance

• Patient Education and Health Coaching

• Customer Service and Patient Relations

• Wound Care & Dressing Management

• Dementia and Alzheimer’s Care Knowledge

Professional Experience

Owner One Call Phlebotomy Services, LLC Henrico, VA 2019 – Present

• Operate a mobile phlebotomy and healthcare services business serving diverse patient populations.

• Manage scheduling, insurance verification, billing, and laboratory services.

• Oversee administrative tasks including compliance with HIPAA, OSHA, and state health guidelines.

Phlebotomy/IV Instructor Henrico Public Schools Adult Education

09/2024 –Present

• Deliver structured classroom and hands-on instruction for phlebotomy and IV insertion certification.

• Train and mentor students in clinical and administrative best practices.

Travel Phlebotomy/IV Instructor Northwest Phlebotomy School

09/2023 – 10/2024

• Deliver structured classroom and hands-on instruction for phlebotomy and IV insertion certification.

• Train and mentor students in clinical and administrative best practices.

Travel Phlebotomy Technician Cross Country Healthcare Various Assignments, 2020 – 2025

• Central Vermont Medical Center (VT), Providence

Health (Kodiak, AK), Pottstown Hospital (PA)

• Delivered laboratory and patient services in high- volume hospital environments.

• Handled blood draws, specimen processing, EMR

documentation, and patient registration.

Travel Medical Assistant Medley – Central Ohio Urology Group Clinic /Gastro Health /Endoscopy Center of

Washington DC

09/2022 – Present

• Supported physicians with front office operations, patient intake, insurance verifications, and coding for multiple medical services.

Travel Phlebotomy/Registrar University of Maryland St. Joseph’s Medical Center

08/2021 – 10/2021

• Registered and scheduled patients, maintained medical records, and coordinated insurance and billing tasks. Performed Phlebotomy as needed

Patient Care Tech / Unit Clerk University of Maryland Laurel Regional Hospital (ICU and Med Surg)

10/2019 – 08/2021

• Provided administrative and clinical support to nursing and medical staff across multiple hospital departments. Medical Billing Coordinator Medi Home Health & Hospice 06/2016 – 03/2019

• Managed billing, coding, collections, and revenue cycle activities for home health services.

• Ensured compliance with Medicare, Medicaid, and

insurance carrier requirements.

Medical Assistant/Admin Liaison Kindred at Home

10/2014 – 06/2016

• Processed Medicare/Medicaid claims, organized clinical documentation, and coordinated referrals and treatment planning.

Customer Care Lead City of Richmond Department of Social Services & DPU

01/2007 – 09/2014

• Supervised customer service operations, led Medicaid/ Medicare benefits training, and maintained compliance documentation.

Education

Associate of Applied Science – Medical Assistant

Stratford University – Falls Church, VA 2015

Diploma – Nursing Assistance

1995

Diploma – High School

Petersburg High School – Petersburg, VA

Certifications

• Certified Phlebotomy Technician – NHA (2024–Present)

• American Heart Association BLS – Renewed 2023

• DNA Identification Certification – Active

Professional References

Available upon request.

Contact this candidate