Intake Specialist Customer Service

Miesha Massey

************@*****.*** 803-***-**** Columbia, SC

www.linkedin.com/in/miesha-massey-41bbaa163

SUMMARY

Experienced Intake Specialist with 5 years in processing applications and determining eligibility for Medicaid and other programs. Proven expertise in utilizing multiple tools and systems to ensure accurate data entry and maintain comprehensive case notes. Strong customer service skills and advanced knowledge of MS Office Suite, seeking to leverage experience in a new Intake Specialist role. WORK EXPERIENCE

Internal Data Resources Georgia Medicaid Department of Health and Human Services

Intake Specialist Apr 2024 - Present

• Process Medicaid applications for residents across Georgia, ensuring accuracy and compliance with state requirements.

• Utilize various tools, sources, and departmental systems to effectively enter and manage client and applicant information.

• Complete required agency training and integrate new procedures or policies into daily operations. Livestories FORWARD Columbia, South Carolina

Intake Specialist Aug 2022 - Dec 2023

• Reviewed and verified the accuracy and completeness of applications, ensuring all necessary documents were provided for program evaluation.

• Communicated with applicants to request and obtain any missing or incomplete information, updating applications as needed.

• Made initial eligibility determinations based on specific program criteria, contributing to efficient processing of applications.

• Maintained accurate and current case notes in applicant files while providing responsive customer service to participants.

South Carolina Department of Health and Human Services Columbia, South Carolina Eligibility Specialist II (MAGI) Sep 2019 - Aug 2022

• Processed applications to determine eligibility for Medicaid coverage, ensuring compliance with established guidelines and standards.

• Utilized a variety of tools, sources, and departmental systems to gather and verify necessary information for each application.

• Completed all required training and effectively implemented new procedures and policies into daily operations. EDUCATION

TCI College of Technology

Associate of Applied Science, Business Administration and Accounting New York, New York

Dec 2009

SKILLS

Advanced Knowledge of MS Office Suite • Experience Creating Excel Databases • Experience Creating PowerPoint Presentations

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