Business Analyst Project Manager

Professional Summary:

Highly Passionate, Innovative ScrumMaster/ Project Manager/Lead Business Analyst with 14+ years of experience. Experience in supporting government projects.

Excellent problem-solving skills, providing technical assistance to IT development teams.

Excellent verbal, written, and interpersonal skills to successfully interact with clients, engineers, and managers.

Excellent ability to multi-task in a fast-paced environment and lead/work within a dynamic team environment.

Experience executing in Agile methodologies.

Highly responsible, team-oriented individual with solid communication skills and work ethic; self-starter

Expert in leading client delivery engagements and working with senior-level client management.

Experience working with technical and program management, implementing and delivering digital projects in a matrixed environment.

Experience managing multiple projects, including adjusting to shifting priorities and solving problems quickly.

Experienced in organizing status information, communicating with various stakeholders, and assisting in developing plans and schedules.

Identified vital process improvements to help teams work more efficiently.

Developed project schedules using tools like Microsoft Project and Excel and led business development activities, including writing proposals.

Helped transition project teams to Scrum and managed scrum ceremonies like scrum meetings, grooming sessions, and retrospective meetings and mentored other scrum masters.

Highly adaptable, Flexible to new technologies, and worked constructively with a technically and geographically diverse team.

Retail payments experience with Oracle xstore and point of sale

Experience managing diverse project teams, responsible for people development and administrative staff management.

Expert in analyzing and communicating complex technical challenges to technical and non-technical clients and stakeholders.

Certifications:

•Certified Scrum Master (CSM)

Education:

•BE in Electronics and Telecommunications Engineering, JNTU, INDIA

Skills:

Stake holder management, Executive communication, User Stories, Acceptance Criteria, Program Vision, Kanban, Roadmap, Team Backlogs, JIRA, Planning Agile ceremonies, tracking risks, SQL Server, Data Analytical skills, Agile projects, Data Analytics, Confluence, Backlog Prioritization, Features, User Acceptance Testing, PI and Iteration Planning, Microsoft Project, Microsoft Office Suite, Scrum, Vendor Management, QNXT,Process Improvement, Requirement Gathering, Business Process, TFS.

Professional Experience:

Verizon, NJ Nov 2020-Present

Scrum Master/Project Manager/Business Analyst

Worked on an omnichannel product that saved $20 million and on customer retention projects that resulted in $10M/year savings to help call center representatives better assist the customer, increasing customer satisfaction and lowering Average Handle Time.

Facilitated daily stand-up, sprint planning, backlog grooming, sprint demos, and sprint retrospectives.

Worked with the teams for user story sizing and acceptance criteria definition, facilitated the definition of a minimal viable product, and led continuous refinement and prioritization of the product backlog.

Worked with cross-functional teams to remove impediments and ensure timely delivery.

Worked with stakeholders and senior leadership establishing and managing scope, schedule and milestones, risk, and quality delivery of capabilities, services, and deliverables.

Created user stories, managed sprints in JIRA, to communicate effectively with stakeholders and the development team.

Conducted weekly and monthly status calls with the clients, showcasing deliverables status and discussing issues & challenges.

Managed escalations and communications with offshore & onsite teams in resolving process issues.

Established and updated Agile backlog tracking, burndown metrics, velocity, and task definitions.

Worked with the QA team and participated in testing and quality assurance activities to ensure the application met business requirements and industry standards.

An aspiring leader who successfully transitioned project teams from Waterfall to Agile.

Barclays, New Jersey Oct 2018- Oct 2020

Scrum Master

Worked on a risk management portfolio for Barclays Risk and Control, which helped save $50 million.

Hosted Scrum ceremonies, daily stand-ups, sprint planning, backlog grooming, sprint demos, and sprint retrospectives.

Met with various stakeholders to discuss needs and provide suggestions during stakeholder interviews and requirements gathering.

Works with product owner to define minimally valuable products and prioritizes backlog to maximize value.

Maintained product backlog and supported QA team.

Helped development and configuration teams practice and embrace core agile principles.

Monitored and reported on performance measures, metrics, and supporting revisions and updates.

Department of Health, New York State, NY Apr 2017-Sept 2018

Lead Systems Analyst/Project Manager

The System Modernization (UISM) project re-engineered the existing Insurance business processes and replaced the current Legacy System.

Supported project requirements, scope, and change management issues as needed.

Worked on health care payer module using QNXT.

Managed and reviewed documentation, presentations, and processes in compliance with organization standards

Review high-level requirements the Product Owner provides and decompose them into user stories.

Scheduled backlog development, maintenance, and revision/grooming.

Classic Designs, Troy, Michigan Oct 2013- Mar 2017

Business Analyst/Scrum Master

Facilitated daily stand-up, sprint planning, backlog grooming, sprint demos, and sprint retrospectives.

Worked with the teams for user story sizing and acceptance criteria definition, facilitated the definition of a minimal viable product, and led continuous refinement and prioritization of the product backlog.

Wrote detailed user stories and worked with the team and client to identify associated tasks and acceptance criteria.

Liberty Mutual Insurance, Portsmouth, NH Mar 2011 - Sep2013

Project Manager/Senior Business Analyst

Workbench is a web-based application that currently executes document management capability for Surety.

Performed backlog development, maintenance, and revision/grooming.

Managed project scope and ensured that the solutions met expectations.

Created User Stories in JIRA, managed EPICS in JIRA, and created new pages in confluence

SS Solutions, Chicago, IL May 2009- Mar 2011

Quality Analyst

Created test cases to test var.

Identified and tracked defects and worked with the team on defect resolution.

Monitored resolution of bugs, tested fixes, and helped developers by providing a QA perspective

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