Customer Service Representative

ALYSSA SAMFORD

Fortson, GA 706-***-**** ******.*********@*****.***

PROFESSIONAL SUMMARY

An outgoing, personable, and conscientious self-starter, who prides herself in providing quality work and services to both internal and external customers. Able to work effectively in all environments. SPECIAL SKILLS & COMPETENCIES

• Problem Solving • Positive Interpersonal Relationships • Results Driven Achiever • Program Management

• Customer Service Support • Interpersonal Communication • Property Management • Computer Literate Skills • Microsoft Office, Excel, Publisher, & Photo Shop • Detail Oriented • Organizational Skills • Critical Thinking • Business Awareness • Customer Orientation • Tech Savvy • Transparency WORK EXPERIENCE

Customer Service Representative

• As a full-time Real Estate Assistant, booked showings, attended open houses, and prepped open houses for agents and their listings.

• Accessed and communicated home values to customers for recently sold properties.

• Consistently received positive comments from customers for attained values on their homes.

• As a part-time customer service representative, consistently received positive feedback from clients and created repeat business by developing long-term relationships with customers. This led to being nominated as a dedicated team member and offered a higher raise within months of being put into the position.

Marketing & Sales

• As a Sales Solution Marketing Coordinator, handled promotional marketing and event staffing at 5 major shopping malls in the greater Toronto area for Apple and Amex Productions and Rogers Wireless Communications Plus plans and services.

• As a Head Coordinator for Corporate Sales at Toronto General Hospital, Princess Margert, Sick Kids, and Mount Sinai, University Health Network, developed and executed vendor fairs/off-site events, community events, and brand support. Maximized market share for the hospital staff and their corporate plans.

• Trained and coached Retailer Associates on systems, tools, promotions, and plans. Assigned additional responsibility to provide employees with funneled lists for sales leads.

• Within the first three months, recognized as Youngest Authorized Dealer in the Greater Toronto Area.

Property Management

• As Property Manager for multiple clients with homes valued in excess of $1 million, matched clients to appropriate properties both online and in person.

• Created managed listings on multiple listings platforms for vacation rentals. Efforts resulted in significant increase in client funnels worldwide, on both long term and short term rentals.

• Ensured timely and proper collection of rent, and ensured enforcement of lease rights and obligations.

• Used drones and DSLR cameras to promote properties and resorts by capturing video highlights of properties details in Toronto, Miami, and Bimini Bahamas. Efforts led to higher opportunities for commercial advertising in future projects and different locations.. Office Administration

• Developed pharmaceutical medication delivery business for pharmacists and long term care elderly homes.

• Responsible for all buy and sell written agreements, scheduled and confirmed property appointments with clients/agents, listings, and changes. Prepared contracts for agents and clients. WORK HISTORY

Military Spouse / Homemaker / Parent 2019 to Present AViewfrommyLenz Company Photographer, Real Estate Drone Videographer, Toronto, USA 01/2018 - 2019

RX Remedy Delivery Services Company, Greater Toronto Area, Canada 01/2018 - 2019 Property Manager, Waterfront Development USA, LLC, Miami, FL, 01/2014 - 03/2019 Customer Service Representative, NRS Realty LTD, Toronto, Canada 2016 Personal Assistant, Homelife Landmark, Toronto, Canada 2015 Rogers Wireless Communications Plus- Corporate Sales, Toronto, Ontario, Canada, 03/2014 - 12/2015 University Health Network - Corporate Sales, Toronto, Ontario, Canada, 03/2014 Head Coordinator, Madonna's HardCandy Fitness, Toronto, Ontario, Canada, 01/2013 - 01/2014 Childcare Unit - Goodlife Fitness, Aurora Ontario, Canada, 10/2010 - 04/2012 Customer Service Representative, Longo’s, Aurora, Ontario, Canada, 12/2009 - 12/2011 Garden Centre - Floral Department - Longo’s, Aurora, Ontario, Canada, 04/2009 - 08/2011 Starbucks - Longo’s Manager of 3 Store Locations, Aurora, Richmond Hill, Toronto, Ontario. Canada 10/2009 – 08/2015

EDUCATION, TRAINING & CERTIFICATIONS

High School Diploma, Dr. G.W. Williams, Ontario, Canada 2011 Small UAS Certificate of Registration - Drone Operation with F.A.A

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