Customer Service Night Auditor

**** ******* ***** ** ** APT ***, KENNESAW, US, **152 •

*******.*****@*****.*** • 678-***-****

COREY GLAZE

Night Auditor

PROFESSIONAL SUMMARY

Highly motivated customer service representative with over 3 years experience in diverse and challenging environments. Accustomed to deadline-oriented, target-driven and high-pressure environments where every minute counts and acknowledged for capacity to identify issues, resolve problems, capitalize on opportunities and ensure that high standards of quality, sales and service delivery are maintained. With extensive expertise in financial management and guest services, honed over a decade in diverse roles. Proficient in Access, Excel, and data analysis, enhancing operational efficiency and guest satisfaction. Demonstrates strong leadership and problem-solving skills, committed to maintaining high standards of quality and service delivery.

EMPLOYMENT HISTORY

NIGHT AUDITOR Mar 2023 - Feb 2025

Xanterra Grand Canyon National Park Arizona

FACILITIES ASSISTANT COORDINATOR Jan 2019 - Feb 2023 MiMedx Group Marietta Georgia

CLAIMS REPRESENTATIVE Feb 2015 - Jan 2019

QBE Atlanta

EDUCATION

ASSOCIATES OF ARTS Aug 2014 - May 2017

Kilgore College Kilgore, TX

AUG 2011 - JUN 2014

George Bush High School Richmond, TX

SKILLS

Microsoft Office, Excel, PowerPoint, Access, Customer Service, Data Analysis, Project Management, Team Leadership, Problem Solving, Documentation, Quality Assurance, Facility Management. Perform night audits, reconcile discrepancies, enhance guest services. Resolve guest inquiries, adapt to reservation changes, ensure smooth operations. Manage financial activities, process check-ins/outs, address guest requests. Identify and address financial discrepancies, maintain accurate records. Enhance guest satisfaction through efficient service and problem resolution. Coordinated equipment maintenance, ensuring safety compliance across facilities. Managed facility expenses, achieving efficient cost control and resource allocation. Collaborated with teams to schedule construction, enhancing operational efficiency. Monitored waste disposal, promoting sustainable practices and environmental responsibility. Handle 60+ daily claims, enhancing service efficiency and customer satisfaction. Facilitate seamless claim processing by coordinating with adjusters and departments. Research and document claim details accurately using multiple systems. Resolve claim issues, ensuring compliance with corporate standards. Deliver exceptional customer support on inbound calls, improving client relations.

Contact this candidate