Customer Service Office Assistant

Kristyn Lorden

Bartlett, IL ***** - Phone: 847-***-**** - Email: *************@*****.***

OBJECTIVE

Seeking a challenging position within a reputable company where I can contribute, excel, and foster personal and professional growth. Possessing a solid background in customer service, inside sales, and administrative support, I bring a wealth of organizational skills and customer-centric experience. Adaptable and outgoing, I thrive in dynamic environments.

WORK EXPERIENCE

Signode Industrial Group – Contract Role Customer Service – 09-24 – 12-24

• Prioritized customer satisfaction by resolving issues in most efficient and effective manner.

• Fulfilled orders and quotes request in ERP Navision.

• Communicated with multiple departments to resolve issues and meet customer’s needs.

• Investigated inquiries by tracing shipments on company WMS Deposco.

• Partnered with management and senior teammates to maintain appropriate records and resolve

barriers as needed in ERP

Water One, Inc – Office Assistant – 10-23 – 03-24

• Managed a multi phone lines..

• Assisted customers with orders

• Running credit card payments – sending out invoices.

• Scheduling drivers routes daily.

• Scanning – filing documents.

The Center for Association Resources - Administrative Assistant / Member Services – 09-22 – 07-23

• Facilitated course, exam, and conference registrations for members and non-members.

• Handled phone-based payment processing.

• Conducted document management tasks, including scanning, filing, and shredding.

• Managed inbound and outbound calls.

• Participated in conference logistics and registration.

• Assisted in planning meetings and coordinating catering arrangements.

Nuvei / Matrix Payment Systems - PCI Compliance Coordinator – 01-14 – 05-22

• Assisted clients in completing annual PCI questionnaires.

• Conducted new hire training.

• Maintained daily, weekly, and monthly goal tracking.

• Obtained credit card statements for review.

• Communicated with business-to-business clients.

• Created cold call prospecting sheets.

• Managed information distribution for credit card processing.

• Entered data into the client database.

• Sent program-related emails.

• Followed up with potential clients and scheduled appointments

Maxicorp U.S.A., Inc. - Office Assistant – 11- 08 –05-13

• Managed a multi-line phone system and voicemail.

• Efficiently processed customer orders and provided pricing and freight rate quotes.

• Coordinated shipping logistics for customers.

• Mailed invoices and handled payment processing.

EDUCATION

• Harper Junior College - Palatine, IL

SKILLS

• Microsoft Office, Excel, Outlook, Google Docs, Multitasking, Customer Service, other software systems

Contact this candidate