Account Manager Collections Specialist
Resume:
Wayne Rider
Arlington, TX *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Account Manager
Stellantis-Dallas, TX
December 2022 to Present
• Confers with customer by telephone in attempt to collect current and past due payments while documenting all actions taking on the account
• Reviews customer's file and offers programs to qualified customers in order to minimize delinquency
• Uses established procedures to make effective use of extensions and due date changes to resolve delinquent accounts
• Utilizes collection skip tools to locate accounts leading to resolution
• Recommend accounts for repossession or legal action
• This position involves regular access to specified personal information of consumers
• Perform all responsibilities in compliance with company policies and procedures
• Assist with various projects as assigned by direct supervisor Collections Specialist
Williams Rush and Associates-Dallas, TX
October 2021 to December 2022
• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process *
• Identify accounts with overdue payments and find solutions to help bring their loan to a current status
• Maintain daily, weekly, and monthly collection and metric goals
• Outbound/Inbound calls with clients to resolve debts owed
• Follow and stay in compliance with collections policies and procedures Packer/Sorter
Kohls E Fullfillment Center-DeSoto, TX
September 2016 to December 2022
• Mark and label containers, container tags, or products using RF Scanner.
• Measure, weigh, and count products and materials.
• Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.
• Record product, packaging, and order information on specified forms and records.
• Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks. Sales Associate
7-Eleven-Dallas, TX
February 2021 to August 2022
• Welcome and greet customers as they enter the store
• Run P.O.S register.
• Offer help and provide direct assistance to customers
• Provide in-depth product knowledge, including features, benefits, and overall value
• Answer customer questions and concerns
• Attend to unique and individual shopping needs of each customer
• Cross-sell and encourage beneficial product add-ons
• Upsell when appropriate; promote current sales, promotions, coupon deals, etc. Collections Specialist
RS Clark and Associates-Dallas, TX
August 2019 to October 2021
• Responsible for collection of past-due receivables for hospitals and healthcare systems.
• Consistently met or exceeded monthly objectives
• Secured payments for assigned delinquent accounts by locating and notifying customers of their repayment schedules through contacts with the customers by telephone.
• Take incoming calls from customers and answered questions regarding their account. Negotiated and documented collection communications with the customer. Collections Supervisor
Caine and Weiner-Dallas, TX
May 2015 to August 2019
• Directly supervised and coordinated the activities of consumer debt collectors to ensure collection of accounts.
• Motivated employees to strengthen the quality of the employees individually and collectively.
• Administered collections programs, maintaining knowledge of legal requirements and regulations.
• Coordinated and implemented collection policies and procedures.
• Develops and implements correspondence prototypes and telephone techniques for effective collection of accounts.
• Trained new debt collectors in collection policies, procedures and activities.
• Complied with and enforced FDCPA laws and regulations (consumer collections).
• Help achieved department goals and objectives daily, weekly and monthly.
• Responsible for keeping collection management up-to-date on the status of assigned department, including clients, debtors and employees.
• Handled and diffuse escalated calls.
• Provided leadership for team and help coverage for evening and weekend shifts.
• Coordinated new hire training and the completion of a new employee checklist.
• Ongoing training w/staff to correct or improve performance trends.
• Performed other miscellaneous duties as needed and as assigned. Education
High School Diploma
Terrell High School - Terrell, TX
May 2002
Skills
• Microsoft Excel
• Office Management
• Insurance Verification
• Cash register
• Technical support
• Software troubleshooting
• Account management
• Warehouse distribution
• Project Management
• 10 key typing
• Hotel experience
• Supervising experience
• Live chat
• Shipping & receiving
• Warehouse Experience
• Laundry
• Accounting software
• Recruiting
• Data entry
• Collections
• Banking
• Negotiation
• RF Scanner
• Microsoft office
• Order Picker
• MS Office
• Filing
• Time management
• Scheduling
• Cash handling
• Computer networking
• Collection Management
• Windows
• Marketing
• Medical Collection
• Front desk
• Medical Billing
• Accounts receivable
• Problem solving
• Construction management software
• Quality control
• Records management
• Customer service
• Powerpoint
• Customer support
• Accounts payable
• training
• Accounts Receivable
• Project Coordination
• Budgeting
• Account reconciliation
• ProCore
• Order Picking
• Microsoft Office
• Sales
• Financial concepts
• Analysis skills
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