Associate Of Science:
Medical Assistant
Ivy Tech Northwest
Michigan City, Indiana
***************@*****.***
Indianapolis, US 46226
Skills
• Medical office management
• Administrative assistance
• Patient/client service
• Administrative duties
Insurance and benefits
administration
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• Personnel management
Health management information
systems (HMIS)
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• Quality care
• Patient satisfaction
• Cultural Sensitivity
• HIPAA Compliance
• Medical terminology knowledge
• Compassionate Care
• Patient Education
• Information Protection
• Corrective Action Planning
• Call Management
• Data Entry
• Active Listening
• Reading Comprehension
• Microsoft Office expertise
• Call Center Operations
• Administrative Support
Education And Training
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Accredo Health Group - PCA
Indianapolis
11/2020 - 03/2023
Kidz Discovery - Childcare
LaPorte
07/2016 - 03/2019
ERICA HAIRSTON
Summary
Experience
Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
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• Provided emotional support to patients and families during difficult times.
• Notified senior staff of patient emergencies to optimize outcomes. Communicated with patients to determine feelings, need for assistance or social and emotional support.
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Developed positive relationships with customers through friendly interactions.
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• Provided accurate information about products and services to customers. Gathered customer feedback through surveys and used the data to improve customer service.
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• Answered customer inquiries via phone, email, and chat. Maintained detailed records of customer interactions, transactions and comments for future reference.
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Coordinated childcare during weekly worship services so parents can attend without interruption.
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Provided information about available childcare resources to families in need of assistance.
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• Ensured compliance with state regulations governing childcare facilities.
• Identified opportunities for improvement within existing childcare programs. Assisted families in navigating the process of applying for government assistance for childcare.
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Kept abreast of current childcare trends by attending professional workshops or conferences.
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Ensured compliance with local, state and federal laws related to childcare programs.
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Aramark - Culinary Specialist
Michigan City, IN
04/2009 - 09/2016
Participated in professional development opportunities related to childcare practices.
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• Provided childcare and monitored children's activities.
• Educated parents about proper childcare techniques and methods. Advised families on resources available in the community related to childcare options.
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• Assisted childcare staff with preparing activities and materials for daily tasks.
• Provided guidance to volunteers who were assisting with childcare duties. Followed all instructions provided by parents regarding childcare needs and preferences.
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Handled customer service inquiries from parents regarding childcare services.
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Attended staff meetings to discuss policies and procedures related to childcare services.
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Worked collaboratively with other staff members to provide quality childcare services.
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Provided support and guidance to staff members regarding childcare policies and procedures.
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Trained kitchen staff on proper knife handling, sanitation procedures, and safety regulations.
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Performed quality control checks on all cooked foods before serving them to customers.
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• Analyzed recipes for cost efficiency without sacrificing flavor or presentation. Reviewed weekly orders from suppliers to ensure freshness of ingredients used in dishes.
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Conducted inventory of food items and supplies in order to maintain optimal stock levels.
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Monitored food production throughout service periods to ensure timely delivery of dishes.
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Supervised the preparation of food items according to established recipes and standards.
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• Organized catering events according to client specifications.