Call Center Representative
Resume:
Lanisha Brown
************@*****.***
Overview
Sincerely enjoy working with people, in person and over the phone, highly skilled in representing employer intelligently and professionally. Effective communicator, excel in listening to customer needs, articulating that provides value to the customer. Build and maintain enduring customer relationships to boost sales and generate repeat business.
Work Experience
M&M Custom Car Care 2013-2014
Receptionist
Serves visitors by greeting, welcoming, and directing them appropriately; notify company personnel of visitors’ arrival; maintains security and telecommunications system. Ordering and directing delivery to appropriate areas.
Hairz 2 U 2009-2013
Manager
Serves customers by providing merchandise, supervising staff. Tracking budget, expenses, pricing, vendor relationships, market knowledge, staffing, strategic planning, building client relationships
Target 2008-2009
Guest Services
Take care of customers’ requests for information and complaints, in person and over the phone. Check-out products process exchanges and returns.
Cashier
Ringing up products and receiving payments, greeting and informing customers maintain clean and orderly checkout areas
Stocker
Stock inventory from the point of delivery to sales floor. Receiving unpacking, processing, organizing and storing merchandise.
Planogram
Making sure display standards are easily accessible, visually appealing and constantly available.
Call Center Representative
Serves customers by determining requirements, answering inquiries, resolving problems, fulfillment request, maintaining database, ensuring customers enjoyment by establishing appropriate vacation promotion.
American Gateway 2007-2008
Call Center Reservation
Serves customers by determining requirement, answering inquiries, resolving problems, fulfilling requests, maintaining database. Ensuring customer enjoyment by establishing appropriate vacation promotions.
Acorn 2006
Survey Canvasser
Survey the public to gather, collect data, working for political organizations, face to face interaction with consumers
Education
American Senior High School
Diploma 2003
North Georgia Technical College
Data Entry
Business Management 2013
Key Skills and Competencies
• Clear and confident telephone manner
• Ability to communicate effectively with a wide range of customers
• Dispute Resolution
• Experience of working in busy call center environments
• Extensive knowledge of Microsoft
• Fully aware of the importance of data security and relevant legislation
• Prospecting for sales leads
• Able to identify and act upon potential sales opportunities
Contact this candidate