Back Office Support/Collection Officer
Resume:
EDUCATION
ANDRESITOPLANILLA
BACK OFFICE SUPPORT/COLLECTION OFFICER
CONTACT
*************@*****.***.**
Saint Francis 3 Jade Street,San
Pedro City,Laguna/4023
https://www.linkedin.com/in/andr
esito-planilla-2b49a3135
JACOBO ZARRAGA MEMORIALSCHOOL OF ARTS
AND TRADES
2 years Vocational Course
Electronics Technology
1990-1992
Email Marketing / MAY 2019
UDEMY
. Cert no.UC_U8TMBQTN
Cert url:ude.my/UC-U8TMBQTN
WORK EXPERIENCE
PROFILE
Dedicated and Organized Back Office Support and Collection Officer by profession whilst I provide an outstanding customer services. Former Customer Sales and Service Coordinator of a copier products for 3 years,thru telemarketing, send email proposal, fliers and face to face meeting to negotiate in which I achieved additional sales and more clients.
With 20 years of technical expertise in the copier products in which I serve with outstanding customer satisfactions.
Proficient in using Canva, Zoom, Microsoft excel, Semrush, Five9, Email, Defi,Biller. Team player, Flexible and has a Strong work Ethics. FEB 2025 - PRESENT
BILL GOSLING OUTSOURCING/TAGUIG CITY
Back Office Support/Service Expert
Contract Builder
BILL GOSLING OUTSOURCING/TAGUIG/CITY AUGUST 2021- 2022 Collection Officer
Data entry, management and completion in a timely manner with accuracy.
Report any data discrepancy to superior and do necessary actions. Protect and secure all data at all times.
Contract Building from start to finish using various tools. Data entry and completion with accuracy using CRM tools Do contract checking for any discrepancy to prevent errors. Proficient in using tools, Service Titan F N O, Quick base, Microsoft Teams and Mcrosoft Excel.
SOCIAL MEDIA
MANAGEMENT/JUN2020
Social media
task/Tools/Platforms
Roles/Rates and creating media report
HOME BASE CONNECT
SKILLS
Telemarketing
Customer Service
Data Entry/Management
Collection Processes
Inbound & Outbound Calls
Equipment Service/Copier
Sales Representative
CUSTOMER SERVICE REPRESENTATIVE
Accept inbound and outbound calls for collection payments from International clients.
Processing of payments for our clients in the US.
Negotiate and offer solutions to help the clients bring their account into current status.
Offer Extensions, Recurring and schedule payments to help manage their accounts
BILL GOSLING OUTSOURCING/TAGUIG CITY
Back Office Support
2022 --JAN 2025T
LANGUAGES
SOFT SKILLS
Eager to Learn
Team Player
Highly Flexible/Adaptible
Strong Work Ethic
Negotiation
Organized
English (Intermediate)
Tagalog (Fluent)
Manage clients’ accounts and data base with utmost security,do follow up on the clients inquiries.
Do product demonstrations, conduct installations, products awareness and trainings on site,it enhance clients knowledge of the products.
As a Service Engineer my task is provide excellent copier services, maintenance and troubleshooting of multifunction devices like, Ricoh and Konica Minolta Copiers.
PHOTOPRO/ALL ABOUT IT/Sta Rosa/Cabuyao FEB 2015- 2018 Attending service calls from the clients and take immediate actions. Do copier and printer repair, troubleshooting, copy quality on site. Conducts preventive maintenance, parts replacements, drums and consumables onsite to prevent breakdown.
Conducts machine installations, demo and basic trainings on site. Accounts billing and collections on a monthly basis for the rental accounts.
Service Engineer
My duties are to provide rental and outright purchase clients, I achieved additional sales and revenue for the company. Do sale and marketing of copier products thru telemarketing, email proposal, fliers and face to face negotiation which I successfully close the sales.
Customer Sales & Service Coordinator
Copy Tech Enterprises/Sta Rosa CIty MAY 2018-AUG 2021 Attending inbound calls for Telco account in the US. Processing and collecting payments from the clients. Accepts clients inquiries promptly and offer solutions to resolve the issues.
1st Party Collection Agent
CBE/ TAGUIG CITY MAY 2020-JUN2020
2023--Monthly -Top Performer for Back Office Department. 2022--Achieved 80% dollars collection goals.
2012--Konica Minolta Technical Training program--associate passed STAR QUALITY training--Service Team Achieves Result--a Program on Customer Service Excellence--from UBIX CORPORATION ACHIEVEMENTS
Attending service calls from the clients and take immediate actions. Do copier and printer repair, troubleshooting, copy quality on site for Konica Minolta Copiers and solve machine problems. Conducts preventive maintenance, parts replacements, drums and consumables onsite to prevent breakdown.
Conducts machine installations, demo and basic trainings on site. Monitoring the performance of the copier assigned and recommend necessary actions.
Prepare and submit accurate reports/Field service report with test copy and transportation expense summary.
Approved and recommend replacement,upgrading of machines based on the report and performance of the machine on field. Assist other technical related activities like key operator trainings, and clients trainings.
Service Engineer/Quality Control Engineer
UBIX CORPORATION/Makati City AUG 1996-APRIL2014
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