Business and HR Operations Manager

LASHONA PATTON-JONES

Baltimore, MD ***** +1-443-***-**** *********@*****.***

SUMMARY

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

SKILLS

ADP

Paychex

Peoplesoft

Ceridian

Workday HCM

Sharepoint

Microsoft Office Suite

SAP

Time Management

Project Management

Recruiting

ATS

Business Analyst

Taleo

Bullhorn

Kenexa BrassRing

Training & development

Onboarding

Talent Management

EXPERIENCE

12/2024 - Current HR Operations Manager

Smart1 Management Solutions LLC - Upper Marlboro, Maryland Partner with other departments to develop training programs that meet organizational needs.

Manage full-cycle human resource operational activities to maximize HR employee performance.

Suggest promotions and wage increases according to employee performance.

Develope hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.

Serve as a liaison between management and employees to resolve disputes or grievances quickly.

Direct and coordinate HR operations, policies, and procedures. Advise leadership and personnel on driving HR policies, union negotiations, and business strategy implementation. Compile reports to provide management with accurate information and comply with policies and procedures.

Perform quality checks on final payrolls prior to their transmission or distribution.

Audit existing procedures to identify areas where improvements could be made.

Establish metrics and benchmarks to evaluate payroll department performance and identify improvement opportunities. Collaborate with human resources team on resolving issues related to vacation accrual or sick leave tracking.

01/2009 - Current CEO

L and M Catering LLC - Essex, Maryland

Oversaw daily operations of the business and provided guidance when needed.

Conducted market research to identify new opportunities for growth. Mitigated business risks by working closely with staff members and assessing performance.

Prepared staff work schedules and assigned team members to specific duties.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Developed menus and recipes according to client requests. Resolved customer complaints regarding food quality or service promptly and professionally.

Monitored food preparation times in order to deliver hot meals on time. Trained and supervised line cooks to develop new skills and improve team performance.

Kept track of all costs associated with each event in order to stay within budget parameters.

Negotiated contracts with suppliers to secure competitive prices for ingredients.

Promoted safe working conditions by monitoring safety procedures and equipment.

Developed relationships with suppliers in order to negotiate better prices for bulk purchases.

05/2023 - Current Talent Management Specialist

James Crawford Law Offices - Baltimore, MD

Develop and implement talent acquisition strategies to attract top-tier candidates for various positions

Recruit and retain Attorneys, Administration, Collections, Finance and Legal Assistants

Manage full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding of new hires

Utilize applicant tracking system (ATS) to manage candidate database and streamline recruitment workflow

Conduct behavioral interviews and assessments to evaluate candidates' skills, qualifications, and cultural fit within the organization Led diversity and inclusion initiatives by implementing targeted recruitment efforts aimed at increasing representation of underrepresented groups within the organization's workforce Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.

Created a system for tracking performance metrics during onboarding process.

Managed payroll and time and attendance systems.

Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.

Tracked and processed employee vacation, sick leave, and other time off requests.

Tracked employee benefit deductions such as health insurance premiums or 401K contributions.

Performed year-end activities such as W2s and 1099s processing. Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.

Process multi-state payroll taxes and payroll audits 03/2022 - 04/2023 Talent Acquisition Manager (Contract) Advantage SCI - Alexandria, VA

Recruited cleared personnel on government contracts and backfill positions when needed

Managed a pipeline of over 150 requisitions

Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations Brought in well-qualified, multifaceted job candidates to fill open positions Contacted job applicants to inform of application status Hired TS/CI candidates on DIA and DHS contracts

Process payroll for employees across the country

Identified areas for improvement within the current onboarding program. Conducted exit interviews with departing employees to assess satisfaction levels with the onboarding experience.

Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.

Reviewed timecards at month end to ensure accuracy before approving payment.

Developed and maintained detailed payroll documentation and procedures guides.

Processed new employee paperwork and entered information into payroll system.

09/2020 - 05/2021 Career Navigator Lead Recruiter(COVID-19 Team) Mayor's Office of Employment Development - Baltimore, MD Temporary appointment on the Covid-19 Baltimore Health Corp team Provide comprehensive case management and conduct individual and group assessment and job readiness sessions with participants to facilitate transition into post-secondary education and/or regular full-time or part-time employment and training

Develop and maintain good working relationships with the community Conduct outreach and aggressively promote services and initiatives throughout the community

Enter data in customer case files, case notes, activities, training enrollments, completions, and measurable skills gains, job placements, and retention activities

Recruit and screen enrollees for eligibility based on legislative funding and make appropriate referral and placement in training opportunities and/or jobs

09/2019 - 01/2020 Administrative Office Manager-Temp Anne Arundel County - Annapolis, MD

Manages personnel office workflow and organizes office operations Processes contracts, agreements and personnel actions with county law firm and budgeting office

Act as an advisor and liaison to Chief Personnel Officer of the county Responsible for payroll processing, event coordination and scheduling of meetings and training facilities

Assists all departments including the County Executive in completing union negotiations, HR legislation

Onboarding and security access of employees

Assist with the finalization of promotions, demotions, reclasses, temporary service agreements, pension and benefit actions

Engage in talent development, training and retention of staff Processed off-cycle payments accurately within specified deadlines. Coordinated employee benefit deductions with the benefits department. Resolved discrepancies between payroll records and employee inquiries. Prepared and submitted payroll reports for review by senior management. Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.

Process multi-state payroll taxes and payroll audits 04/2019 - 09/2019 Supervisor (Seasonal)

MAYORS OFFICE OF EMPLOYMENT DEVELOPMENT - Baltimore, MD Supervised 15 staff members and enrolled 500 students in summer youth program

Accomplished supporting work activities, time and attendance, payroll processing for employment of youth throughout the city Coordinated and developed job opportunities with local businesses to hire Baltimore City youth

Organized and co-chaired a city job fair for over thousand youth seeking jobs for the summer

Recruited organizations to hire youth for summer

11/2017 - 09/2018 Workday HRIS Analyst III

Department of Budget and Management State of Maryland - Baltimore, MD Served as a liaison between Statewide HR users, IT support and system vendors for the State Personnel System (SPS) in Workday Analyzed and evaluated policy and legal requirements, business processes and user needs; performing functional configuration and maintenance tasks for various HR systems (Workday) according to operational and business needs; performing tests, troubleshoot for problems, and providing technical assistance and training to system users Facilitated instructor-led training, creating e-learning courseware, and developing training materials to include: student guides, quick reference guides, job aides, instructional videos, and brown bag presentations for custom developed transaction processing applications Supported the Division in system reporting, system changes, conversion of data, and administration of application security for core HR users Responsible for the analysis of University-wide information system requirements, development of specifications, both low- and high-level programming, and writing system documentation

02/2017 - 11/2017 Program Manager/Director

ARDX Workforce Development - Baltimore, MD

Operated and managed a workforce development center wherein we service 1000+ customers per year through a full life recruiting cycle approach to job placement

Managed a multi million dollar budget and contracts through reporting activities through Baltimore City Department of Social Services Provided Human Resources and compliance of direct reports Completely followed ISO and CMMI Level 3 Quality standards and policies Developed interagency partnerships with other agencies and professional organizations to assess/discuss/resolve issues, and coordinate activities Provided expert resolution and conflict management both internal and external

Strategized and maximized business techniques to provide placement services and community resources

Responsible for hiring, training and performance of staff My accomplishments include establishing partnerships with corporate, non-profit, and government agencies to provide training, subsidies and employment opportunities

Facilitated classroom instruction in financial and workforce development courses, created e-learning courseware, and developing training materials to include: student guides, quick reference guides, job aides, instructional videos, and brown bag presentations for custom developed transaction processing application

EDUCATION AND TRAINING

12/2014 Master of Science: Human Resources Management WALDEN UNIVERSITY - Baltimore, MD

05/1997 Bachelor of Arts: Music

BENNETT COLLEGE FOR WOMEN - Greensboro, NC

Ph.D.: Business Administration And Management

Walden University - Minneapolis, MN

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