Customer Service Sales Agent

Gina Ulysse *******@******.*** Cell: 917-***-****

SUMMARY OF QUALIFICATIONS

• Highly attentive to details with excellent organizational and communication skills.

• Strong ability to work independently while delivering high quality customer service

• Excellent time management and proven aptitude to quickly adapt to new work settings PROFESSIONAL EXPERIENCE

CE Ross Stores - Emmaus, PA

Retail; Associate, March 2023 - Sept 2023

• Assisted customers with all inquiries while providing excellent customer service

• Stocked newly received merchandise to the sales floor.

• Performed daily assigned sizing and recovery to help maintain merchandise areas Optum - Allentown, PA

License Contingent Health Insurance Sales Agent, 2020 – 2022

• Consulted with customers on their insurance needs and matched with a coverage plan.

• Provided quotes and assisted with customers' application process.

• Answered customers’ inquiries on enrollment status and evaluated their insurance applications. Kelline Grable Speech Services, PLLC - Queens, NY

Therapist Aide, 2018 - 2020

• Maintained files and scheduled meetings by sending invites to attendees

• Performed various office tasks including answering phones, delivering messages & scheduling appointments Marshalls / TJ Maxx – Brooklyn, NY

Front Line and Back Office, 2018

• Prepared register tills along with the required change fund for the next business day.

• Reconciled the previous day’s sale intake for deposit via a computerized system.

• Provided coverage at registers on the front end when needed. And managed unclaimed layaway items Northwell Health – New York, NY

Scheduling Associate, 2012 – 2017

• Assisted a practice of surgeons by coordinating surgical procedures, radiological scans & interdepartmental scheduling.

• Verified insurance eligibility, coordinated authorizations of medical procedures.

• Obtained outside medical reports & scans for new patient consult & coordinated specialist evaluations.

• Coordinated travel arrangements for physician’s medical conferences. Head and Neck Surgical Group - New York, NY

Administrative Assistant, 2006 – 2012

• Performed all administrative duties associated with the daily functions of an ENT surgeons’ practice.

• Organized all correspondence for surgeons, including dictation services of all office notes.

• Coordinated patient appointments and surgeries with various off site ambulatory surgery centers.

• Performed various bookkeeping duties for practice administrator. Visionique Family Eye Care – New Rochelle, NY

Office Assistant, 2005 – 2006

• Answered patient calls to schedule optometric appointments.

• Assisted with the completion of forms for medical billing. EDUCATION

Bachelor of Arts in Psychology, Certification in Bookkeeping, Licensed Health Insurance Agent

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