General Manager Customer Service
Resume:
Kevin Thomas
Longs, SC ***** 954-***-**** *************@*****.***
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PROFESSIONAL
SUMMARY
Customer-oriented General Manager with 25 plus years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
SKILLS • Profit and Loss Accountability
• Program Development
• Problem solver, track record
Opening 17 restaurants in my
career
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• Mentoring of 50 plus managers
• Team Leadership
• Time Management
• Verbal and written communication
• Complex Problem-Solving
• Staff Training and Development
• Staff Management
• Operations Management
• Performance Management
WORK HISTORY INSURANCE AGENT 07/2024 to CURRENT
Beckford Insurance Agency Columbia, SC
Built strong relationships with clients through consistent communication and excellent customer service.
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Responded to customer calls swiftly to resolve issues and answer questions.
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Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
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Maintained high standards of customer service by building relationships with clients.
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MANAGER 09/2023 to 07/2024
K T
Longhorn Steakhouse North Myrtle Beach, SC
• Accomplished multiple tasks within established timeframes. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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Cross-trained existing employees to maximize team agility and performance.
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Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
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Achieved departmental goals by developing and executing strategic plans and performance metrics.
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Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
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Reduced operational costs through comprehensive process improvement initiatives and resource management.
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Oversaw inventory management, optimizing stock levels, and reducing waste.
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Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
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Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
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DELIVERY DRIVER 02/2023 to 09/2023
Fed Ex Ground Myrtle Beach, SC
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes. Improved customer satisfaction by ensuring timely and accurate deliveries of products.
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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
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• Completed rush deliveries on tight timetables to satisfy customer needs.
• Loaded truck and properly secured items to prevent damage for deliveries. Managed customer inquiries and complaints in polite and professional manner.
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Maintained strong relationships with clients through proactive communication and personalized service.
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Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
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GENERAL MANAGER 10/2015 to 01/2023
810 Billiards & Bowling Myrtle Beach
• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives. Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
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Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
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Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
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Established standard operating procedures that enhanced employee performance.
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Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
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Implemented technology upgrades which resulted in increased workflow efficiency.
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Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
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Supervised operations staff and kept employees compliant with company policies and procedures.
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• Developed and implemented strategies to maximize customer satisfaction.
• Assisted in recruiting, hiring and training of team members. ASSISTANT/GENERAL MANAGER 09/2010 to 04/2015
Miller's Ale House Miami, FL
Mentored and motivated team members to achieve challenging business goals.
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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
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Managed team schedule with eye for coverage needs and individual strengths.
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• Motivated, trained and disciplined employees to maximize performance.
• P & L's yearly, monthly and daily
• All department schedules
GENERAL MANAGER 05/2005 to 04/2015
Lefty's Bar & Grill Sunrise, FL
GENERAL MANAGER 08/1998 to 05/2005
Sloppy Joes Sunrise, FL
EDUCATION Bachelor of Arts Business Management 05/1990 Utica College, Utica, NY
• Dean's List [Semester and Year]May 1990
• [Number] GPA 3.8
CERTIFICATIONS • CPM - Certified Professional Manager
• CM - Certified Manager Certification
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