Telemarketing Agent - Customer Service Outbound

SKILLS

Administrative

- Data capturing

- Stock control

- Money handling

- Reporting

Computer Literacy

- MS Excel, Word,

- Ms Outlook

- POS

Communication

- Fully proficient in English

and Afrikaans

- Respond to incoming

email and phone

enquiries

- People Management

- Quality Management

CAREER

OBJECTIVES

To always fully understand

the goals and workflow

processes of my own

employment position,

those of my immediate

supervisor, and those of

the business unit /

company.

To secure employment

and advancement through

job excellence, by

increasing my value to my

employer through

professional growth and

continuos learning.

PERSONAL

OBJECTIVES

To be of service to my

community and the

company I work for, and to

succeed in my chosen

career.

SUZETTE

CUPIDO

PROFESSIONAL PROFILE

I am a neat, well-presented individual with a warm, welcoming personal style. My personality is well suited to customer interfacing and front-of-house duties. I am serious about my work, and my demeanour in the workplace reflects this. I make it a point of pride to work hard to achieve personal and team targets. I can take professional initiative and exhibit strong leadership if the situation calls for it. I understand and embrace the competitive nature of the sales environment and ensure success in sales closure by combining superior product knowledge with an ability to create trust through the use of the company’s processes and policies. WORK EXPERIENCE

Aug 2021 – TELEMARKETING INSURANCE AGENT

TFG - Parow Centre, Parow

KRAs: Sale of Device Insurance, Legal Plan Platinum, Funeral Insurance, Accident Plan. Meeting of targets. Customer Service.

Reference: Mr S Sixishe (Ex Team Leader) - 082******* Jul 2023 - 2024 CARETAKER TFG – Parow Centre, Parow KRAs: VOE (Voice of Employee), Communication and

Relationship Management, People Management, Reporting, Driving KPI/Sales Performance, Compliance and Quality Management, Administration

Reference: Ms Z Ngubelanga (Co-ordinator) - 082******* Jul – Oct 2019 FASHION FIXER

TFG – The Fix, Goodwood Mall

KRAs: Cashier, Sales, Stock Control, Customer Service 2015 – 2018 SALES Reference: CONSULTANT Ms T Nonxwe (Manager) - (021-***-**** House and Home, N1 City Mall

KRAs: Administration Clerk, Home Entertainment Clerk, Cashier, Stock Controller, Switchboard Operator, Data Capturer, Merchandiser

Reference: John Lakay (Ex Branch Manager) -

(021-***-****

2013 – 2015 SERVICE CENTRE SUPERVISOR

Game Tygervalley

KRAs: Customer Service, Stock Controller, Switchboard Operator

Reference: Monte Manguigali (Store Manager) -

(021-***-****

68 Sunderland Street, Kensington, 7405

082-***-**** (mobile)

****************@*****.***

2010 – 2013 SECURITY Game Mass Discounters CLERK AND DATA CAPTURER KRAs: Sales, Stock Control, Customer Service, Ordering Of Stock, Merchandising, Telesales Payments, Filing, Switchboard Operating, Data Capturing, Bookkeeping, Filing. Reference: Lenni Van Zyl (Dispatch Manager) - (021-***-**** ACHIEVEMENTS

TFG Certificate of Achievement – active listening and effective questions in relation to sales. EDUCATION

2000 Grade 12

Elswood Senior Secondary School

Subjects: English, Afrikaans, Biblical Studies, Geography, History, Biology 2003 Introduction to Personal Computing

Intuition Computer College

2007 Office Administrator and Secretarial Course

Job and Skills Centre

2012 Advanced Personal Assistant Course

2019 Computer Drivers Licence Excellence – Code School EB SA 2021 Microsoft Office 2016

ICan Centre

PERSONAL

Identity Number: 820**********

Nationality South African

Dependents: 2

Health: Excellent

Languages: English and Afrikaans (read, speak and write) Criminal Record None

Drivers Licence Code EB

Work Experience 18 years

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