Technical Support It

David Ibu

Yayale Ahmed Estate, Apo, Abuja, Nigeria

• Phone:

• +234**********

• Email: ***.*.*****@*****.***

Objective

Results-driven IT professional with 10+ years of experience in IT support, network administration, and system troubleshooting. Adept at managing network infrastructure, Windows Server/Active Directory, M365 administration, and providing Tier III technical support. Passionate about delivering superior customer service, optimizing IT systems, and collaborating with teams to enhance business operations. Seeking to leverage my expertise as a Technical Analyst.

Technical Skills

Network Administration: Firewalls, switches, routers, wireless access points Windows Server & AD: Administration, user/group policies, security management Microsoft 365: Administration, troubleshooting, user management Technical Support: Tier III support, troubleshooting, remote & onsite assistance Help Desk Management: Resolving IT inquiries via phone, email, in-person Security & Compliance: Network security, system hardening, firewall configuration Hardware & Software: Installation, configuration, maintenance Collaboration: Strong problem-solving, customer service, and teamwork skills Professional Experience

IT Support Specialist Influcx Synergix Limited

June 2015 – Present

• Act as Tier III technical support, handling complex IT escalations for desktop, server, and network environments.

• Administer and support Windows Server & Active Directory, including user accounts, security policies, and group management.

• Deploy and maintain network firewalls, switches, and routers to ensure secure and efficient network operations.

• Manage Microsoft 365 environment, handling user provisioning, email security, and productivity tools.

• Provide remote and onsite support to resolve IT issues, improving system uptime and efficiency.

• Assist in network infrastructure expansion and maintenance, including wireless access point configurations.

• Document IT inquiries, troubleshooting steps, and resolutions for knowledge base improvement.

• Collaborate with IT teams to optimize system performance and enhance security across the organization.

User Support Technician Sheltercare Consult FM Ltd September 2014 – May 2015

• Provided technical support for hardware and software issues, ensuring seamless IT operations.

• Conducted troubleshooting and maintenance for computer systems, network devices, and peripherals.

• Installed, configured, and updated software applications for users.

• Delivered customer support and user training on IT systems, improving overall productivity.

Education

Master’s Degree in Information Systems Management

University of Salford, Manchester, UK Sep 2012 – May 2014 Bachelor’s Degree in Computer Science

Bells University of Technology, Ogun State, Nigeria Sep 2005 – June 2010 Certifications & Training

CompTIA Network+ (In Progress)

Microsoft Certified: Azure Fundamentals (In Progress) Cisco Certified Network Associate (CCNA) (In Progress) Additional Information

Willing to travel to any locations as required

References: Available upon request.

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