Management, Operations, Food and Beverage, Training & Customer Service

Everlyne Ndegwa

Chief Operating Officer

Address Kampala Uganda

Phone +254-*********

Tel +256-*********

E-mail *******@*****.***

***@************.**.**

Skills

Flexible and Effective Time management.

Basic accounting skills and Computing Microsoft Windows and Search Engines.

Planning, Organizing and Management and Detailed oriented.

Project Managements, Logistics, and Inventory Planning.

Business Awareness and entrepreneurial Ideas.

Hiring and Basic Barista Training.

Introduction

I'm dependable, hardworking, and adoptable with over 10 years’ experience in Hospitality managements, Barista, Food Service and Non-Governmental Organizations. I seek to use my professional expertise to enhance a global market leadership to maintain its competitive edge in the hotel industry by providing unparalleled service in the area of Food and Beverage, Project Managements, Customer service with the required skills and integrity. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Chief Operating Officer, Bonne Cuisine Ltd

Kampala Jan 2025

Lead and manage the overall operations of the company, finance, service staff and customer service departments. Oversee the review and development of a comprehensive ‘product and service preparation manual’ Product menu sales pricing strategies, including in store promotional and marketing point of sale material. Implementation of sales staff training program.

Set and monitor financial targets and key performance indicators (KPI) across all business units Build and enhance relationships with clients and suppliers alike. Drive business outlet expansion by identifying and launching new outlet locations Participate actively in management and directors meeting contributing to key decision making. General Manager, Bonne Cuisine Ltd

Kampala Oct 2023 – Dec 2024

Coordinating daily restaurant management operations Delivering superior food and beverage service and maximizing customer satisfaction Responding efficiently and accurately to restaurant customer complaints and oversee day-to-day operations. Manage company resources productively

Google sheet and quick book supplier’s managements. Responsible for improving efficiency and increasing departmental profits Looking for more locations, negotiate with stakeholders and draft Service agreements. Banking and suppliers’ reconciliations approvals and authorizations. Improve business sales and Implementing good stock and sales controls. Business Owner, Eve's Organic Delicatessen

Nairobi Feb 2021 – Dec 2022

Manage budget and analyzing financial information

Oversees day to day operations of the restaurant and manages its project Inventory Planning and managing staff

Resolve customers’ issues and work to make the restaurant grow. Operation Manager, Angelos food Group Services

Lagos Sept 2016 – Dec 2019

Record and monitor accommodation statistics

Manage recruitment and training of staff

Organize and oversee building maintenance

Oversees security of the property, staff and guests Deal with customer comments and issues

Menu planning and Product design

Develop and Implemented new procedure for Restaurant operational managements Ensuring compliance with licensing, hygiene and health safety legislation/guidelines. Senior Barista & Catering Manager, Goldrock International Ltd Nairobi June 2013 – Aug 2016

Hiring, Training barista on coffee/tea brewing procedures and Deploy Staff Supply chain managements from the factory to outlets and venders Inventory management and control

Managing outlets and ensure customers satisfaction. Managing budgets Creating Staff Rota.

Planning menus, ensuring compliance with licensing, hygiene and health and safety legislation Promoting and marketing the business

Overseeing stock levels and ordering supplies.

Program Coordinator, ST Muzeyi Projects & United World Wide Forwarder Ltd Jinja Jan 2009 – April 2013

Logistics and distribution of donation

Plan Projects Managements Schedule and Monitor

Plan Projects Managements Schedule and Monitor Projects Budget and Expenditure Planning Create Conflicts Resolutions Arrange guests and charity events invitations worked on special projects. Diploma, Dima College

Nairobi Jan 2009 - Jan 2010

Relevant Training

03/01/2022, Nursing Study: Role of nurse in surgical care, Alison

10/01/2020, Nursing Study: Patient Care and Hygiene-Revised 2018, Alison

06/01/2009 - 12/01/2009, Diploma in Front Office Operation and Administration, Dima College, Public Relations, International Business Communications, Front Office Operations and Administration,

Business Ethics and Customer care,

Business Management and administration

Food service and hospitality

1/01/2007-03/01/2007, Office Suite, Frantech Computer Consultants, Ms Window, Ms Word, Ms Excel, Ms PowerPoint, Ms Access Outlook Express, Internet Explorer, Adobe PageMaker, Corel Draw Reference

Mr Edwin Moore Momife, Chairman, Angelos Food Service Group, Lagos, Nigeria, +234 806-***-****, ********@*****.***

Denis Oseko, Operation Director, Goldrock International LTD, +254*****-****/+254***-******, *****.*****@*************.***

Mr. Ngobi Joseph, Director, St. Muzeyi Project, Iganga road, Jinja, Uganda, +256*********, ***********@*****.***

Andreas Nicolaides, Director, Great Lakes Coffee, Kampala, Uganda, +256*********

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