Virtual Assistant Customer Support

ROSSANA OKORO

**************@*****.*** +234********** www.linkedin.com/in/rossanaokoro

Education

Imo State University, Nov 2017- Oct 2022

Bachelor of Science

● Key Course: Economics

ALX AFRICA, Oct 2024

ALX Certified Virtual Assistant & Support System

● Key Course: Virtual Assistant, Customer Support, Appointment Scheduling, Project Management, Email management, Data Entry and Research, Travel Planning, Team Work and Coordinating Meetings, Microsoft Office.

CUSTOMERSUCCESSU.ORG, Oct 2024

Certified Customer Support

● KeyCourse: Customer Relationship Management, Customer Experience, Customer Interaction, Customer Satisfaction, Customer Support, Customer Retention, Customer Insight, CRM tools

(Salesforce, HubSpot, Zoho, Pipedrive, FreshSales, Pardot), Customer Engagement and Customer Acquisition.

Skills

Virtual assistance, Administrative Support, Customer service, Excellent communication and problem solving skill, Time management, Organization,Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Gmail), Calendaring (Google Calendar, Microsoft Exchange), Data entry, Research, CRM software (HubSpot,Salesforce), Project management tools (Trello, Asana), Helpdesk ticketing systems, Email management tools, Live chat software, Knowledge base and documentation platforms.

Professional Experience

Mobiz.Inc July 2023

– October 2024, Remote

Virtual Assistant - Administrative Support

● Provide administrative support to senior executives, ensuring seamless operations.

● Manage calendars, schedule appointments, and coordinate travel arrangements.

● Handle email correspondence, responding to inquiries and resolving issues.

● Conduct research, data entry, and maintain accurate records.

● Implement process improvements, increasing efficiency by 30%.

● Collaborate with teams to achieve project goals, demonstrating strong communication skills.. Umaeady Lifestyle Spa

Feb 2023 – July 2024, Imo State, Owerri, Nigeria.

Customer Service Representative

● Delivered exceptional customer service, ensuring 95% customer satisfaction rate.

● Responding to customer inquiries, resolving issues promptly and professionally.

● Managed appointment scheduling, bookings, and cancellations.

● Upsold and cross-sold spa services, increasing average spend by 25%.

● Maintained accurate records, updated customer information, and provided feedback.

● Participated in promotional events, workshops, and campaigns.

Contact this candidate