Customer Service Representative
Resume:
Elizabeth Lambert
Scappoose, OR *****
****.**********@*****.***
Work Experience
Patient Care Coordinator
Home health-Scappoose, OR
May 2024 to November 2024
Took care of family member with cancer. Home Heath care. Medication aid. Bathe oxygen and cooking for the patient
Tactical,customer service
Adecco-Scappoose, OR
February 2023 to May 2024
Claims customer service quality control
Patient Service Representative
Aston Carter Kaiser Permanente-Hillsboro, OR
October 2021 to February 2023
Cancel appointments schedule appointments referrals emergencies benefits. Work on epic system. Work bluegate for ins verification. Have ins skills for Keiser Permanente and OHP. Customer Service Representative
Adecco-Beaverton, OR
November 2019 to October 2021
Work for Oregon unemployment department doing claims. Restart claims, deny claims, make folders, note accounts, and whatever other forms they have us do. Customer Service Representative
Afni-Tucson, AZ
September 2017 to November 2019
Payments, invoices, sales turn service on and off, collections, complaints etc Insurance Specialist
Dr DeBellis-Las Vegas, NV
June 2015 to September 2017
Insurance verification, co pays, petty cash balance, payments balance, front desk, scheduling, lab cost, got files ready for the next day,
Billing Specialist/Collections
Consumer Cellular-Portland, OR
November 2009 to May 2015
Collections, phones, payments, invoice, accounts receivables, turn on and off cell service, worked with Invoicing payments demographic
Copzys invoicing
Audits
credit bureau. Worked with all major health insurance. Worked with epic. Pulled files co pays, did refiling of claims denied, did Medicare and medicaid claims electronic Education
High school diploma
University of Phoenix - Las Vegas, NV
August 2001 to June 2002
Tarrant County College - Fort Worth, TX
August 1988 to July 1989
Skills
• Typing
• Front desk
• Accounts receivable
• Sales
• Negotiation
• Administrative experience
• Telemarketing
• Litigation
• Microsoft Office
• Phone etiquette
• Office experience
• Cash handling
• Time management
• Account management
• Insurance verification
• 10 key typing
• Procurement
• Oracle (5 years)
• Medical records
• Microsoft Access (10+ years)
• Customer service
• Medical scheduling
• Data entry
• Epic
• Medical office experience
• Laboratory experience
• Computer skills
• Cashiering
• Computer literacy
• Microsoft Excel (1 year)
• Medical terminology
• Medical billing
• Windows
• Cold calling
• Customer support
• EMR Systems
• Quality Assurance
• Microsoft SQL Server
• Visual Basic
• Office Management
• Accounts Payable
Certifications and Licenses
Driver's License
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