Account Manager Customer Experience

Melanie Terrell

Billing/Invoicing Management

********@*****.*** • 205-***-****

• Remlap, AL 35133

Growth-focused and analytical professional with substantial experience in directing account operations and optimizing customer experience. Track record of success in developing new business, formulating robust growth strategies, and executing process improvements to streamline organizational processes. Capable of generating invoices, creating billing policies, and identifying/resolving discrepancies. Adept at processing payrolls, managing account receivables/payables, and overseeing transactions. Instrumental in addressing clients’ concerns, fulfilling requirements, and building professional relationships with stakeholders and partners. Skilled in training and empowering diverse teams for accomplishing targets.

Areas of Expertise

Account Management

Business Development

Process Improvement

Customer Service & Success

Account Payables/Receivables

Payment Administration

Cross-team Collaboration

Relationship Building

Problem Resolution

Professional Experience

Mcgriff Insurance Services, Birmingham, AL 2002 – Present

Account Manager/Agent

Manage all facets of account operations from recognizing/securing key clients to initiating new business. Deploy computer systems for creating and processing new policies and endorsements. Build and strengthen long-term professional relationships with key clients and stakeholders. Steer day-to-day activities of employees and train new members to achieve desired outcomes. Conduct extensive research for analyzing and securing lucrative growth opportunities.

●Identified/resolved client needs and meet unique requirements by providing quality solutions.

Additional Experience

Receptionist/ CSR Agent, Gurley-Cooke Agency, Inc, Birmingham, AL, 1996 – 2002

●Achieved customer satisfaction and retention by promptly responding to multi-line telephones, addressing concerns, and exceeding expectations.

●Streamlined business processes by administering payments, monitoring transactions, and estimating budgets.

Administrative Assistant, Mcdavid Appraisers, Birmingham, AL, 1991 – 1996

●Ensured smooth flow of administrative operations by directing/processing incoming/outgoing appraisals, overseeing invoicing, managing input commission for payrolls, and monitoring account receivables.

●Collaborated with team for determining improvement areas and improving organizational processes.

Education

Associate Degree in Business

Jefferson State Community College, Birmingham, AL

High School Diploma

Hewitt, Trussville, AL

Contact this candidate