Customer Service

Professional Summary

Compassionate and principled professional with extensive experience in customer service and direct child care. Renowned for consistently exceeding expectations through a combination of integrity, empathy, and dedication. Skilled in navigating complex situations with patience and respect. Eager to apply my expertise and commitment to positively impact a dynamic organization.

Skills

-Effective Communication

-Time Management

-Conflict Resolution

-Computer Skills (CRM Software)

-Direct Care

-Documentation and Reporting

-Data Entry

-Exceptional Customer Service

Work Experience

Credit Agent

Alorica/Eversource Remote

February 2023 – Present

-Assist customers in avoiding service shut-offs by enrolling them in applicable programs.

-Process payments and resolve billing issues, ensuring a high standard of customer service.

-Communicate clearly with customers to understand their needs and provide tailored solutions.

Awake Overnight Counselor

Board of Child Care Martinsburg, WV

July 2021 – September 2022

-Provided direct care for youth who experienced trauma

-Performed proper reporting protocols per standards for BCC.

-Conducted 15-minute bed checks, ensuring the safety and well-being of the youth.

-Prepared breakfast, maintained cleanliness, and organized activities.

-Completed documentation for inventory for youth.

-Transported children to appointments and home visits.

-CPR and first aid certified.

-Trauma Informed care (TIC

-Therapeutic Crisis Intervention (TCI)

Education

Goodwill Excel Center Washington, DC January 2021

-High School Diploma - Valedictorian

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