Cluster Reservations Aget

BHAVNA PRIYA PRASAD

Address: Lot** Votoa road, Narere · Phone: +679-*******

Email: *************@*****.***

A results-driven and detail-oriented professional with extensive experience in client service, data management, and administrative processes. Proficient in high-speed data entry with exceptional accuracy, well-versed in time-sensitive operations, and known for strong analytical and communication skills. Seeking to leverage these qualities in contributing to DHL's mission as an Australian Customs Support Agent.

EXPERIENCE

18/12/2023 – PRESENT

CLUSTER RESERVATIONS AGENT

(Serving Grand Pacific Hotel, Holiday Inn Suva & InterContinental Fiji Golf Resort & Spa)

• Process and manage high volumes of reservation requests and guest information across multiple hotel properties, ensuring accuracy, data integrity, and full compliance with privacy and confidentiality standards.

• Maintain and update digital records across reservation systems, following strict procedural guidelines and timelines to support departmental workflows.

• Sent and managed secure payment links to facilitate accommodation charges.

• Applied credits and verified financial data for reservation-related payments.

• Assess documentation for completeness and accuracy, flag inconsistencies, and apply internal policy guidelines to booking approvals—skills directly applicable to visa application assessment.

• Generated daily reports and updated inventory across hotel systems.

• Deliver prompt, culturally sensitive customer service to international clients, resolving complex queries and managing expectations in a timely and professional manner.

• Upheld strict confidentiality and ensured compliance with financial and data protocols. 24/04/2023 – 15/12/2023

STOCK CONTROLLER, MARK ONE APPERAL

- Coordinated stock control, procurement, and inventory management.

- Negotiated supplier contracts and ensured efficient stock rotation.

- Evaluate suppliers offers and negotiate profitable deals

- Maintaining stock levels and Asset register

- Inventory control and perform Audits

- Stock Rotations and Quality controls

2

27/092022 – 09/01/2023

COSTING CLERK, OUTFITTERS FIJI

- Product costing, create and update part number

- Record keeping

- Work closely with design Team with changes to product styles

- Examining samples and present to customers

- Receiving materials from Local and international suppliers

- Tracking shipment

- Preparing reports on profit and loss for orders

26/11/2019 – 31/01/2020

RECEPTIONIST, INTERNATIONAL SCHOOL SUVA

- Attending to phone calls

- Communicate to teachers, students and parents via emails

- Take charge of the uniform shop, sales, orders, and stock maintenance

- Maintain office supplies

- Assist teachers in there day to day teaching life EDUCATION

2022 UNIVERSITY OF THE SOUTH PACIFIC

BACHELOR’S IN COMMERCE IN HOTEL MANAGEMENT

· Fiji Year 13 Examination Certificate at Bhawani Dayal Arya College

· Fiji year 12 Certificate Examination at Bhawani Dayal Arya College SKILLS

• Data accuracy & records management

• Multicultural client service

• Confidentiality & policy compliance

• Reservations & Booking Management

• Credit Application to Guest Accounts

• Payment Link Handling & Processing

• Confidentiality & Compliance Awareness

• Microsoft Office Suite & CRM Platforms

• Time Management & Attention to Detail

REFERENCE

Available upon request.

Contact this candidate