Quality Assurance Manual Test

Purnima N

Software Testing & Quality Assurance

********@*****.*** 470-***-****

Summary

5+ years of professional experience with a key focus on Software Quality Assurance of high-performing Enterprise Client Server Applications across web and mobile. Manual Test Case Creation & Execution: Creation and execution of comprehensive manual test cases and test scenarios for web and backend systems. Agile Scrum Participation: Actively engaged in Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives. Collaboration with Product Owners & Developers: Worked closely with product owners and developers during sprint planning for early test involvement and test scenario identification. Defect Management with JIRA: Logged, tracked, and managed defects in JIRA, prioritizing them based on severity and impact.

Test Strategy & Plan Development: Contributed to the creation and execution of test strategies and plans for small and large feature releases.

End-to-End & Release Testing: Executed smoke and sanity tests in staging and production environments, ensuring application stability.

Test Documentation: Created and maintained traceability matrices, test execution reports, and test summary documents.

UAT Support: Assisted in UAT by preparing test data, guiding business users, and capturing feedback for process improvements.

Test Process Improvement: Suggested and implemented process improvements to optimize test execution and test data management.

Educational Qualifications

Masters in Business Administration (MBA) Jun ’04 – Jun ‘06 Ethiraj College for Women, University of Madras, India Bachelors in Business Administration (BBA) Jun ’01 – Jun ‘04 Women's Christian College, University of Madras, India Page 1

Purnima N Software Testing & Quality Assurance ********@*****.*** 470-***-**** Professional Experience

Software Test Engineer Jan 2024 - present

Client: Comcast, Atlanta

● Led the creation and execution of comprehensive manual test cases and test scenarios for both web and backend systems, ensuring high-quality, 95%+ functional coverage across platforms.

● Actively participated in Agile Scrum ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives, fostering strong collaboration within a 2-week sprint cycle to meet deadlines and business goals.

● Collaborated closely with product owners and developers during sprint planning to ensure early test involvement, identifying critical test scenarios and minimizing the risk of late-stage defects.

● Managed defect life cycle in JIRA, logging and tracking over 100+ defects per release, prioritizing them through bug triaging sessions based on severity and business impact, leading to a reduction in defect leakage during production releases.

● Contributed to the development of test strategies and test plans for both small and large feature releases, coordinating with cross-functional teams to define scope, objectives, and key quality metrics.

● Performed rigorous end-to-end testing, including smoke and sanity tests in staging and production environments, validating application readiness and ensuring a smooth deployment process with zero production disruptions.

● Developed and maintained traceability matrices, test execution reports, and test summary documents, improving project transparency and audit readiness and facilitating effective communication with stakeholders and leadership.

● Conducted data validation to verify data integrity and accuracy, ensuring data consistency across the application’s interfaces and third-party integrations.

● Supported UAT (User Acceptance Testing) by preparing test data, providing clear instructions to business users, and capturing feedback for process improvements, resulting in faster UAT sign-off and minimal delays in production.

● Played a key role in providing post-release support, identifying and validating hotfixes and working directly with development teams to ensure critical defects were resolved quickly, contributing to defect-free deployments.

● Test Process Improvement: Suggested and implemented process improvements that reduced test execution time, including optimizing test case execution and improving test data management practices.

● Actively contributed to improving test processes by suggesting enhancements to test documentation, test execution methodologies, and defect management, helping increase overall testing efficiency.

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Purnima N Software Testing & Quality Assurance ********@*****.*** 470-***-**** QA & Support Analyst Aug 2022 – Dec 2022

Client: Cox Automotive, Atlanta

● Worked in an Agile Environment with daily scrum meetings, stand up meetings and reviews.

● Created and executed test plans, test cases, and performed End-to-End testing.

● Investigated and reported test failures to ensure quality by logging and tracking defects using Rally.

● Review defects and test logs to identify root causes and suggest solutions for improving testing, documentation, and process improvement.

● Develop and conduct test plans and test cases, including test scripts, results, execution, shared responsibilities, deadlines, and test environment.

● Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.

● Perform research and write new test cases and exploratory testing with a focus on identifying and documenting defects.

● Develop and apply testing processes for new and existing products to meet client needs. Liaise with internal teams (e.g. developers and product managers) to identify system requirements.

● Track quality assurance metrics, like defect densities and open defect counts.

● As part of compatibility testing, executed the workflow manager web application related test cases on different browsers like IE, Firefox, Chrome.

● Experience working with cloud computing technology like AWS.

● Successfully Completed User Acceptance Testing (UAT) on each release of the project with the help of end user requirements.

● Was a member of the key team that led the testing effectors for a major initiative. Worked for several simultaneous short- and long-term projects.

● Participated in quality assurance review meetings with the development team manager, SMEs, and the testing team to review the results.

● Worked as manual tester to create test scenarios, test plan, test cases of system design documents.

● Performed Positive and negative testing, Black Box, and End User Testing. Ensures that all integrations conform to requirements by developing and executing test plans. Report and analyze any defects or issues.

● Involved in performing Functional, Application, Integration, System, Regression and Performance tests.

● Performed smoke, usability, functionality, GUI, browser compatibility and regression tests.

● Actively participated in regular QA Team meetings to discuss the testing process and resolve issues with local and offshore teams.

● Interacted closely with developers, environment people, client, team manager, team lead and team members for feature issues and discussion. Page 3

Purnima N Software Testing & Quality Assurance ********@*****.*** 470-***-**** BA/QA Analyst Jun 2020 – Jun 2023

RCR Technologies, Atlanta

● Analyzed the user requirements, functional specifications and Use Case documents and created the acceptance plans for Production Support & Operations.

● Used Jira as Test Repository for Requirements, Test plans.

● Involved in providing the Testing Effort estimates and provided timely feedback on progress of the testing activity.

● Identify operational requirements and opportunities for improvement by gathering information by observing workflows, reading company reports, conducting employee interviews, etc.

● Determining appropriate methods to analyze operations, relevant information, and data.

● Documenting findings, preparing reports, and making recommendations thereby contributing to developing new processes and procedures to enhance operations.

● Production Defect management using Jira, coordination with developers and Business users for rectification of defects and retesting.

● Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort and the project as a whole and leading offshore team.

● Identified operational issues and potential concerns in Production Systems and discussed them with stakeholders and clients.

● Work closely with executive management to achieve outcomes based on company goals, recommended policies and procedures to improve performance

● Enhance workflow and cross-departmental engagements to enhance collaboration with the sales and engineering team to improve cost-effectiveness across all platforms

● Create monthly reports to management on key findings and assessments.

● Keep updated on industry and market trends.

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