Customer Service Data Entry
Resume:
Brittney Parson
Fort Worth, TX *****
**********.**@*****.***
Professional Summary
Over 15 years of customer service experience in healthcare, including front desk, call center, and medical office settings. Skilled in patient support, scheduling, insurance verification, and medication assistance. Strong communicator with a focus on compassionate, efficient care. Work Experience
Healthcare Representative
Concentrix-Fort Worth, TX
April 2023 to February 2025
Handled inbound and outbound calls and deliver exceptional customer service, resolve issues, and respond to inquiries regarding healthcare products, services, and policies. Working in call center remote setting.
Data Entry Specialist (Contract)
REMX Staffing Agency-Irving, TX
September 2022 to April 2023
WFH data entry specialist for Mckesson, Entering data from faxed applications and information sent via fax, updating clients' accounts and insurance information to help complete their cases to get help with medication copay, meeting a quota of at least 50 cases per day. Benefits Verification Specialist
Continuum Global Solutions-Dallas, TX
November 2021 to August 2022
Working 35- 85 patient cases, verifying patients' medical insurance and submitting information for the claim to be paid, sending prior authorization requests via fax if needed to doctor offices, offering copay assistance to patients that do not have insurance or if insurance does not cover prescriptions, working with up to 21 software and programs to solve and close cases and updating case notes for other specialist about the case.
Customer Service Representative/Medical Receptionist Live Ops Agent Services, LLC-Fort Worth, TX
January 2020 to November 2021
Provided exceptional customer service in a work-from-home setting, supporting multiple doctors’ offices. Managed patient inquiries, resolved issues, and scheduled/confirmed appointments to optimize physician schedules. Maintained accurate, confidential electronic health records in compliance with HIPAA. Handled insurance verification, co-pays, and billing inquiries with professionalism and efficiency. Assistant Community Manager/Leasing Consultant
Upland Residential-Fort Worth, TX
October 2019 to January 2020
Recording and updating details of prospective and existing tenants into computer database swiftly, Examining properties and informing maintenance staff of issues, Advertising available units and conducting property tours as part of marketing activities, Screening prospective tenants to ensure they meet eligibility requirements, Completing lease applications and assisting with verification of application information. Liaising with tenants to provide information and address their complaints and concerns. Maintaining and storing documentation effectively for rent payments, security deposits, and other applicable fees, monitoring and following up on delinquent tenants' accounts, rent reminders, vacate notices, and court eviction filings.
Compliance Specialist
EnviroSolar-Fort Worth, TX
February 2018 to October 2019
Listening to previous sales calls to ensure that the sales rep was compliant with all regulations and policies as required based on local and federal requirements and company policy, Follow up calls to customers after contract and sales appointment has been closed or missed. Lead Generation Specialist
Prospect America-Fort Worth, TX
November 2017 to February 2018
Cold calling 100 plus Businesses to generate leads and set appointments for health and life insurance companies and by using different companies to customize the company or independent consultant. Med Tech/Caregiver
Autumn Leaves Assisted Living-Fort Worth, TX
November 2014 to January 2015
Managed 1st shift Personal Care Assistants (PCAs) and served as a Medication Technician responsible for accurate and timely medication disbursement in accordance with physician orders and facility protocols. Assisted with resident care and Activities of Daily Living (ADLs) as needed, including bathing, dressing, toileting, feeding, and mobility support. Escorted residents to meals and activities, ensured a clean and safe living environment by performing room tidying and laundry duties, and supported overall resident well-being and comfort.
Front Desk Receptionist
The Harrison at Heritage-Fort Worth, TX
February 2009 to September 2011
Welcomed residents, visitors, and vendors with professionalism and compassion. Answered and directed calls, scheduled appointments, and supported daily administrative operations. Maintained accurate records, assisted with resident check-ins and discharges, and communicated with healthcare staff to ensure smooth coordination of care. Provided clerical support and created a warm, organized front desk environment.
Front Desk Receptionist/Office Assistant
Watson Memorial Home-Fort Worth, TX
October 2008 to June 2010
Supported the Business Office Manager in maintaining facility financials and ensuring fiscal responsibility. Assisted with accounts receivable, deposits, resident trust funds, census tracking, petty cash, and office supply management. Completed 3618/3619 forms and participated in resident/family meetings to review financial obligations and assist with payer changes. Maintained accurate account records and provided receptionist backup. Handled special assignments as directed by leadership. Education
Online Course in Life and Health Insurance
Xcel Solutions - Remote
April 2025 to Present
Taking State Exam May 6 2025
Training program in Pharmacy Technician
The College of Health Care Professions-Fort Worth - Fort Worth, TX April 2025 to Present
Online Course in Medical Billing & Coding
Coursera - Remote
April 2025 to Present
Currently taking a medical billing and coding refresher course on Coursera to stay updated with industry standards and practices.
High school diploma
Metro Opportunity High Schhol - Fort Worth, TX
August 2002 to May 2005
Skills
• Social work
• Accounts payable
• Sales
• Time management
• Computer skills
• Medical terminology
• Communication skills
• English
• Medical receptionist
• Accounting
• Microsoft Excel
• Call center
• Collections
• Customer service
• Insurance verification
• Microsoft Word
• Front desk
• Data entry
• Negotiation
• Organizational skills
• Microsoft Office
• Customer support
Certifications and Licenses
Non-CDL Class C
Driver's License
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